Fantastisk 8,3
baseret på 321 anmeldelser

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baseret på 321 anmeldelser
  • Hotellets stand/rengøring 8,5
  • Faciliteter 8,6
  • Beliggenhed 8,2
  • Værelsets komfort/standard 8,5
  • Personalet 8,4
  • Værdi for pengene 7,8
  • Mad/spisning 8,2
Sortér efter

Chin fra Malaysia
Boede 1 nat i juni 2016
No comments
No comments
Anmeldt 29 juni 2016

Sze fra Australien
Familie med små børn
Boede 1 nat i juni 2016
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Anmeldt 06 juni 2016

alfia fra Indonesien
Boede 1 nat i maj 2016
its been wonderful can stay
Anmeldt 03 juni 2016

Juliana fra Indonesien
Boede 2 nætter i april 2016
Good hotel
good location and value for money
Anmeldt 10 maj 2016

Diana fra Indonesien
Familie med små børn
Horizon deluxe
Boede 1 nat i marts 2016
Everything okeyy,,, we luv horizon club lounge here thx
Anmeldt 28 marts 2016

Soedradjat fra Indonesien
Boede 1 nat i marts 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Anmeldt 24 marts 2016

LEANDER fra Filippinerne
Horizon deluxe
Boede 1 nat i marts 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Anmeldt 21 marts 2016

Monica fra Indonesien
Horizon deluxe
Boede 1 nat i december 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Anmeldt 15 marts 2016

Servando fra Filippinerne
Rejsende alene
Executive med King Size-seng
Boede 1 nat i marts 2016
Anmeldt 14 marts 2016

AMINAH fra Singapore
Familie med små børn
Horizon deluxe
Boede 3 nætter i februar 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Anmeldt 10 februar 2016





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