Politikker

Prisgaranti
Vores shop sikkert-garanti
Reservationsgaranti
Annulleringspolitik
Tilbagebetalingspolitik
Om Agoda
Ansvarsfraskrivelse

Prisgaranti

Agoda tilbyder følgende “Prisgaranti”. Hvis du har reserveret et hotelværelse gennem Agoda og viser os at du kunne have booket det samme værelse på de samme dage til en lavere pris, som kan ses og kan bookes på en anden hjemmeside, vil vi enten modsvare prisen eller slå den.

Indsend et krav

Venligst hav følgende information klar, før du udfylder Bedste Pris Garanti Krav Formularen

• Dit Agoda Bestilling ID.
• Adressen på hjemmesiden hvor du fandt en bedre pris.
• Navne på hotellet, by og land.
• Du kan vedhæfte op til 3 print af konkurrentens side, hvor Ledige Værelser, Værelse Type, Tilbud Type og Værelse Pris på de ønskede datoer for dit ophold er tydeligt indikeret
• BEMÆRK VENLIGST: Du behøver ikke at foretage en bestilling på konkurrentens hjemmeside, vis os blot sammenligningen

Handelsbetingelser

1. Vores “Prisgaranti” gælder kun for bekræftede bookinger. Skal angive dit Agoda Booking ID for at kunne stille kravet.

2. Følgende betingelser gælder:

• Samme hotel
• Same periode for ophold
• Same Værelses/Senge type
• Samme Forkøbs krav, forudbetaling og depositums krav (hvis der er nogen)
• Samme Afbestilling og ændrings politik
• Værelset skal være tilgængeligt for omgående bekræftelse på det tidspunkt vores agent checker tilgængeligheden

3. “Prisgaranti” gælder ikke for ikke offentliggjorte priser, så som:

• Private priser
• Pakkeløsninger og reklame priser
• Hotelværelser der sælges som en del af en pakkerejse
• Priser der ikke er tilgængelige for den generelle offentlighed, som omfatter:

-	Firmarabatter
-	Gruppe eller møde priser
-	Priser der kræver medlemskab, (osv. AAA eller AARP priser)
-	Loyalitets programmer
-	Enhver organisation med priser for en speciel gruppe mennesker og ikke for den generelle offentlighed

4. Agoda retten og bemyndigelsen til at afgøre gyldigheden af et krav, herunder men ikke begrænset til, at fastslå om der er tale om samme værelsestype, dage og om kravet opfylder alle betingelser og krav.

5. Vores “Prisgaranti” kan ikke kombineres med andre tilbud eller reklamekampagner.

6. Agoda forbeholder sig retten til at ændre, revidere, supplere, suspendere eller afbryde “Prisgarantien” til enhver tid.

Alle spørgsmål angående krav skal rettes mod vores Kunde Support team.

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Vores shop sikkert-garanti

Agodas betalingssystem sikrer, at dine personlige oplysninger behandles med fortrolighed, og at det er sikkert at bruge kreditkortet til betaling af rejser. Du kan afgive dine kreditkortoplysninger ved brug af en af disse sikre metoder:

Ved at bruge vores sikre (SSL) online kortindehavers oplysningsformular
Eller via telefon direkte til vores Kundeservicecenter

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Reservationsgaranti

Reservationer, der foretages hos Agoda, understøttes også af vores reservationsgaranti. Hvis du har en bekræftet reservation på hotellet (som du har modtaget en voucher for) og hotelværelset ikke er til rådighed, når du ankommer og der ikke er andre værelser til rådighed, skal du omgående kontakte Agodas 24-timers kundeservicecenter på det telefonnummer, der er anført på din voucher. Vores kundeservice vil så sørge for et andet værelse på et sammeligneligt hotel med god beliggenhed. Agoda dækker dine kommunikationsomkostninger til vore kontor, dine transportomkostninger til hotellet og 10 % rabat på hele reservationsbeløbet.

Hvis du vælger ikke at acceptere det alternative hotel, refunderer Agoda hele reservationsbeløbet plus en ekstra nat (svarende til den aktuelle omkostning for en overnatning baseret på den oprindelige reservation, inklusive skat og serveomkostninger).

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Annulleringspolitik

Medmindre det specifikt er nævnt på anden måde i afbestillingsreglerne, opkræver Agoda ikke et administrationsgebyr for annuleringer.

En annullering, der modtages efter den annulleringsfrist, der står på bekræftelsesmailen, (også forespørgsler, der er afsendt i denne periode) medfører et annulleringsgebyr svarende til prisen på mindst 1 (EN) nat, med mindre der står noget andet i bekræftelsesmailen.

Manglende fremmøde på hotellet bliver opfattet som sen aflysning og udløser som minimum et annulleringsgebyr svarende til prisen, for mindst 1 (en) nat per værelse, med mindre andet er angivet i bekræftelsesmailen.

Eventuelle ændringer i din reservation skal foretages gennem vore medarbejdere, og ikke direkte hos hotellet. Dette gælder datoændringer, forlængelse af ophold, tidlig check-out, forsinkelse af ankomst og hel eller delvis annullering. Eventuelle problemer eller spørgsmål angående reservationen skal, både før ankomst og i løbet at opholdet på hotellet, forelægges vores kundeservicemedarbejdere. Vi skal kontaktes angående alle annulleringer i vores normale kontortid mellem 08:00 og18:00 (GMT+7).

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Tilbagebetalingspolitik

Kontakt os venligst på en af følgende måder, hvis du ønsker en tilbagebetaling:

På vores website agoda.dk
På telefon +44 (0)20 3027 7900 (internationale telefontakster er gældende)
Via e-mail til Kundesupport

Agoda ønsker at tilbyde dig en enkel og effektiv tilbagebetalingsproces. Bemærk, at forkortelse af dit ophold i højsæsonen, i travle perioder, under messer og konferencer, eller manglende annullering af din reservation før den frist, der er angivet i bekræftelsesmailen, kan resultere i, at hotellet opkræver et STRAFGEBYR. Hvis der påløber et STRAFGEBYR, vil dette blive fratrukket det tilbagebetalte beløb.
Din bekræftelsesmail vil oplyse den præcise annulleringsfrist (fristen du skal annullere inden for at undgå annulleringsgebyr). For det meste ligger annulleringsfristen 14 dage inden ankomst til hotellet. STRAFGEBYRET svarer normalt til en overnatning, med mindre andet er angivet i bekræftelsesmailen.
Med mindre andet er angivet i annulleringspolitikken, vil annulleringsanmodninger, der sendes på en af de måder, der er angivet ovenfor, før den dato, der står på din bekræftelse, blive refunderet med 100% af prisen for opholdet (Agoda opkræver ikke et behandlingsgebyr for annulleringer) inden 10 dage efter modtagelse af anmodningen. Enhver annulleringsanmodning, der sendes efter datoen, der står på din bekræftelse, vil også blive behandlet i løbet af 10 dage, og et eventuelt strafgebyr vil blive fratrukket det refunderede beløb.
Forkortede ophold vil, i de fleste tilfælde, blive tilbagebetalt inden for 10 dage, minus de eventuelle STRAFGEBYRER, og hvis du giver os besked (på en af ovenstående måder), før du afkorter dit ophold, kan vi behandle tilbagebetalingen hurtigere. Hvis du først giver os besked, efter du har checket ud, kan nogle tilbagebetalinger for afkortning af ophold tage længere tid, idet nogle hoteller er lang tid om at bekræfte de præcise datoer for opholdet. Hvis din tilbagebetaling tager længere tid end 10 dage at behandle, giver vi dig besked via e-mail, når vi modtager din besked.

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Om Agoda

Agoda (agoda.com) er en online reservationsservice, der har specialiseret sig i at finde de billigste tilbudspriser på hoteller i Asien. Agoda er en del af Priceline.com (Nasdaq:PCLN). Hovedkontor i Singapore og kontorer i Bangkok og på Filippinerne. Agodas netværk indbefatter 10.000 hoteller i Asien og flere end 150.000 på verdensplan. Med vores 300 ansatte tilbyder vi en førsteklasses reservationsservice, der på enestående vis kombinerer lokalkendskab og lokale forbindelser og giver både forretningsrejsende og turister de bedste hoteltilbud.

Agoda er en service, der skaber forbindelse mellem folk på jagt efter gode tilbud og engrosleverandører inden for rejsebranchen. De partnere, vi har valgt, er udelukkende de største, mest velansete virksomheder med en lang historie i Asien og på verdensplan, og medlemmer af følgende organisationer:

ASTA (American Society of Travel Agents)
IATA (International Air Transport Association)
PATA (Pacific Asia Travel Association)
HKTA (Hong Kong Tourist Association)
ATTA (Association of Thai Travel Agents)
TIC (Travel Industry Council)

Målet for vores organisation er at blive Internettets #1 leverandør af hotelværelser til lavpris og andre rejseprodukter. Vi er klar over, at det at købe rejser over nettet er nyt for mange, og vi bestræber os på at opbygge et godt renomme baseret på kvalitetsservice og pålidelighed. Derfor har vi også lavet vores Garanti for Sikker Handel og Beskyttelse af Privatlivet for, at du skal føle dig tryg, når du bruger vores service.

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Ansvarsfraskrivelse

1. Agoda bestræber sig på at sikre, at alt materiale og alle priser vist på hjemmesiden er nøjagtige og opdaterede. Ændringer i markedsforhold eller -omstændigheder kan forekomme efter publiceringsdatoen, hvilket kan bevirke, at de oplysninger, der offentliggøres på netsiden, ikke længere er korrekte eller giver et retvisende billede.

2. Agoda fraskriver sig hermed udtrykkeligt ethvert ansvar, og enhver garanti eller forpligtelse for nøjagtighed, fuldstændighed, kvalitet eller tilstrækkelighed af indholdet på dette netsted.

3. Selv om Agoda bestræber sig på at samarbejde med hoteller, der tilbyder en acceptabel service- og værelsesstandard for den betalte pris, fraskriver vi os hermed ethvert ansvar, og enhver garanti eller forpligtelse med hensyn til kvalitet eller formåen hos de hoteller, der findes på vores netsted.

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Google+ Forgetful Traveler Survey Terms & Conditions

Entry requires the person to Follow Agoda (the “Organizer”) on Google+ during the time period from October 15th to October 31st 2012 Singapore standard time ("SST"). No purchase is necessary. No further obligations are required. Entrants are not accepted from persons resident in certain countries, including but not limited to countries covered by trade sanctions (e.g. Cuba) or countries with restrictions on this form of contests (including but not limited to the People Republic of China). The giveaway is in no way sponsored, endorsed or administrated by, or associated with, Google+. Information provided by the person will be used by the Organizer and not by Google+.

The winner of the Agoda ‘Forgetful Traveler Survey’ promotion (the “Contest”) will receive $100 USD worth of Agoda.com rewards points. The winner is required to have signed up for an account with Agoda in order for the prize to be added directly to their Agoda Rewards account. Transfer of the equivalent of $100 USD in rewards points will occur within 10 days of the winner providing all the necessary details. Rewards points from the Contest will have the same validity and conditions as earned from a booking.

1. Contest End: Contest runs until 11:59pm SST October 23, 2012

2. Contest Eligibility: Must be the age of majority in your home state/province/country and a legal resident of one of the following Regions: North America (the 50 U.S. (including D.C.) or Canada (excluding Quebec), Europe (EU, Russia, Turkey or Ukraine), or Asia Pacific (Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Republic of Korea, Singapore, Taiwan, Thailand or Vietnam). Void where prohibited.

3. Contest Entry: Persons who Follow the Agoda Google+ page as of October 31, 2012 SST and have entered the survey via the Survey Gizmo link will be automatically entered into the Contest.

4. Prize Drawing: On or about October 26, 2012 a random drawing will be conducted from among all eligible entries received using a third party application.

5. The entrant selected from the random drawing must answer a qualifying question in order to win the prize. The winner must reply to a confirmation email from Agoda within 48 hours to claim the prize. Failure to respond within 48 hours of receipt of the email confirmation will forfeit the prize and an alternative winner will be selected.

6. Employees and agents of the Organizer, the Hotel and members of such employees’ immediate families and individuals living in the same household with such employees, are not eligible to win.

7. All provincial, federal, state and local laws and regulations apply. The Organizer reserves the right, at its sole discretion, to cancel, terminate, modify or suspend this sweepstakes or any portion hereof, or to disqualify any individual implicated in any of the following actions, if for any reason: (a) infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes which, in Organizer’s sole opinion, corrupt or affect the administration, security, fairness, integrity or proper conduct of the sweepstakes, (b) the sweepstakes or any website associated therewith (or any portion thereof) becomes corrupted or does not allow the proper processing of entries per these rules, or (c) the sweepstakes is otherwise not capable of running as planned by Organizer. By entering, participants agree to release and hold harmless the Organizer, Agoda and each of their parents, subsidiaries, affiliates, divisions, advertising and promotional agencies, wholesalers and retailers, and each of the foregoing entities’ employees, officers, directors, shareholders and agents (collectively the “Released Parties”), from and against any and all claims, actions and/or liability for any injuries or death, loss or damage of any kind arising from or in connection with participation in and/or entry into the sweepstakes or acceptance or use of any prize. The Released Parties are not responsible or liable for any incorrect or inaccurate entry information, and assume no responsibility for (i) any error, omission, interruption, defect or delay in operation or transmission at any website, (ii) failure of any entry to be received by the Organizer due to technical problems, human error or traffic congestion on the Internet or at any website, (iii) communications line, hardware and/or software failures, (iv) damage to any computer (software or hardware) resulting from participation in the sweepstakes, (v) theft or destruction of, tampering with, unauthorized access to, or alteration of entries and/or entry information, or (vi) entries which are late, lost, stolen, damaged, illegible, and/or unintelligible. By entering, entrants agree to comply with these rules. Any entrant who attempts to tamper with this Contest in any way shall be disqualified. In the event of dispute as to who submitted an online entry, the entry will be deemed submitted by the Authorized Account Holder of the email address submitted at the time of entry. “Authorized Account Holder” is defined as the natural person assigned to an email address by an Internet access provider, on-line service provider or other organization responsible for assigning email addresses for the domain associated with the email address in question. Additional restrictions may apply.

8. The Organizer reserves the right to discontinue, cancel or modify the terms of the Contest at any point in time.

"What's Your 2013 Travel Destiny?" Quiz - Terms & Conditions

Entry requires the person to be a fan of Agoda (the “Organizer”) on Facebook during the time period from December 14th to December 21st 2012 Singapore standard time ("SST"). No purchase is necessary. No further obligations are required. Entrants are not accepted from persons resident in certain countries, including but not limited to countries covered by trade sanctions (e.g. Cuba) or countries with restrictions on this form of contests (including but not limited to the People Republic of China). The giveaway is in no way sponsored, endorsed or administrated by, or associated with, Facebook. Information provided by the person will be used by the Organizer and not by Facebook.

The first winner of ‘What’s Your 2013 Travel Destiny?’ (the “Contest”) will receive a voucher for 2 (two) night stay in a Deluxe Garden Room including breakfast for two at Conrad Bali (the ‘Hotel’). The prize is valid for stays from 6 Jan 2013 – 5 Jan 2014 subject to availability upon booking. Winner needs to make a reservation in advance by e-mail at reservations@conradbali.com or call +62 361 778 788.

The second winner of ‘What’s Your 2013 Travel Destiny?’ (the “Contest”) will receive a voucher for 2 (two) night stay in a Deluxe Room including breakfast for two at Conrad Seoul (the ‘Hotel’). The prize is valid for stays from 21st December 2012 – 30th June 2013 subject to availability upon booking. Winner needs to make a reservation in advance by phone at +82 2 6137 7000.

1. Contest End: Contest runs until 11:59pm SST December 18, 2012

3. Contest Entry: Persons who are fans of the Agoda Facebook page as of December 18, 2012 SST and have taken the quiz via the quiz link will be automatically entered into the Contest.

4. Prize Drawing: On or about December 19, 2012 a random drawing will be conducted from among all eligible entries received using a third party application.

5. The entrant selected from the random drawing must answer a qualifying question in order to win the prize. The winner must reply to a confirmation email from Agoda within 24 hours to claim the prize. Failure to respond within 24 hours of receipt of the email confirmation will forfeit the prize and an alternative winner will be selected.

6. Employees and agents of the Organizer, the Hotel and members of such employees’ immediate families and individuals living in the same household with such employees, are not eligible to win.

8. The Organizer reserves the right to discontinue, cancel or modify the terms of the Contest at any point in time.

Agoda ‘Hilton Phuket Arcadia Resort And Spa’ Promotion

Entry requires the person to submit their email address as an active recipient of the Agoda (the “Organizer”) newsletter via the Forward to a friend campaign (“FTAF”) during the time period from March 18, 2013 to March 24, 2013 Singapore standard time. No purchase is necessary. Each friend referred will be considered an additional entry into the draw. No further obligations are required. Entrants are not accepted from persons resident in certain countries, including but not limited to countries covered by trade sanctions (e.g. Cuba) or countries with restrictions on this form of contests (including but not limited to the People Republic of China).

The winner of the Agoda ‘Hilton Phuket Arcadia Resort and Spa’ promotion (the "Contest") will be contacted by Agoda Customer Service to help them arrange their flights to Phuket, which must be no greater than 1000 USD. The winner will also receive a voucher for 3 nights stay at Deluxe Plus Room Seaview for two persons (breakfast included) at the Hilton Phuket Arcadia Resort And Spa’ (the ‘Hotel’). The winner will also receive complementary Free WIFI and complimentary Airport Transfer. The prize is valid for stays until October 31, 2013 and is subject to certain blackout periods at the discretion of the Hotel. Agoda organizes and assumes responsibility for this Contest.

1. Contest End: Contest runs until 11:59pm SST March 24, 2013

2. Contest Eligibilty: Must be the age of majority in your home state/province/country and a legal resident of one of the following Regions: North America (the 50 U.S. (including D.C.) or Canada (excluding Quebec), Europe (EU, Russia, Turkey or Ukraine), or Asia Pacific (Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Republic of Korea, Singapore, Taiwan, Thailand or Vietnam). Void where prohibited.

3. Contest Entry: Persons who have entered the draw via the forward to a friend email will be automatically entered into the Contest. Friend referrals will be counted as multiple entries into the draw.

4. Prize Drawing: On or about March 26, 2013 a random drawing will be conducted from among all eligible entries received using a third party application.

5. Employees and agents of the Organiser, the Hotel and members of such employees’ immediate families and individuals living in the same household with such employees, are not eligible to win.

6. All provincial, federal, state and local laws and regulations apply. The Organizer reserves the right, at its sole discretion, to cancel, terminate, modify or suspend this sweepstakes or any portion hereof, or to disqualify any individual implicated in any of the following actions, if for any reason: (a) infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes which, in Organizer’s sole opinion, corrupt or affect the administration, security, fairness, integrity or proper conduct of the sweepstakes, (b) the sweepstakes or any website associated therewith (or any portion thereof) becomes corrupted or does not allow the proper processing of entries per these rules, or (c) the sweepstakes is otherwise not capable of running as planned by Organizer. By entering, participants agree to release and hold harmless the Organizer, Agoda and each of their parents, subsidiaries, affiliates, divisions, advertising and promotional agencies, wholesalers and retailers, and each of the foregoing entities’ employees, officers, directors, shareholders and agents (collectively the “Released Parties”), from and against any and all claims, actions and/or liability for any injuries or death, loss or damage of any kind arising from or in connection with participation in and/or entry into the sweepstakes or acceptance or use of any prize. The Released Parties are not responsible or liable for any incorrect or inaccurate entry information, and assume no responsibility for (i) any error, omission, interruption, defect or delay in operation or transmission at any website, (ii) failure of any entry to be received by the Organizer due to technical problems, human error or traffic congestion on the Internet or at any website, (iii) communications line, hardware and/or software failures, (iv) damage to any computer (software or hardware) resulting from participation in the sweepstakes, (v) theft or destruction of, tampering with, unauthorized access to, or alteration of entries and/or entry information, or (vi) entries which are late, lost, stolen, damaged, illegible, and/or unintelligible. By entering, entrants agree to comply with these rules. Any entrant who attempts to tamper with this Contest in any way shall be disqualified. In the event of dispute as to who submitted an online entry, the entry will be deemed submitted by the Authorized Account Holder of the email address submitted at the time of entry. “Authorized Account Holder” is defined as the natural person assigned to an email address by an Internet access provider, on-line service provider or other organization responsible for assigning email addresses for the domain associated with the email address in question. Additional restrictions may apply.

7. The Organizer reserves the right to discontinue, cancel or modify the terms of the Contest at any point in time.

8. The winner must answer a qualifying question in order to claim the prize.