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HS HOTSSON Smart Acapulco
King Room - Non-Smoking, HS HOTSSON Smart Acapulco in Acapulco
a large white building with palm trees and palm trees, HS HOTSSON Smart Acapulco in Acapulco
Interior view, HS HOTSSON Smart Acapulco in Acapulco
Interior view, HS HOTSSON Smart Acapulco in Acapulco
a beach area with chairs, tables and umbrellas, HS HOTSSON Smart Acapulco in Acapulco
Beach, HS HOTSSON Smart Acapulco in Acapulco

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8.3

Excellent

2,343 reviews

2,343 reviews

See map

8.9

Excellent

Location rating score

Excellent location
Parking
Available
Nearby landmarks
Dalia 120 m
Galeria Abraham Ramirez 180 m
Galerías Diana 300 m
Gran Plaza Acapulco 650 m
Hospital Magallanes 720 m
Laguna de Coyuca 730 m
Barbarroja 910 m
Paradise Bungy 1.0 km
Parque Papagayo 1.2 km
Villa Vera Racquet Club 1.5 km

HS HOTSSON Smart Acapulco

Avenida Costera Miguel Aleman No. 1803, Acapulco City Center, Acapulco, Mexico, 39670 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Acapulco City Center part of Acapulco, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous General Juan N. Álvarez International Airport. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Check-in/out [express]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Bar

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Beachfront

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Acapulco every 56 minutes on Agoda.com
Value for money8.0
Location rating8.9

Rooms available at HS HOTSSON Smart Acapulco

Very good
Room comfort & quality

7.5

King Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 king bed
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Presidential Suite
...
  • Room size: 40 m²/431 ft²
  • Sea view
  • 1 king bed
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Junior Suite
...
  • Room size: 41 m²/441 ft²
  • Outdoor view
  • 1 sofa bed & 2 double beds ...
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Governor Suite
...
  • Room size: 81 m²/872 ft²
  • Sea view
  • 1 king bed
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Standard
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 2 double beds or 1 king bed
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Junior Suite with One King Bed
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 king bed
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2 Double Beds Accessible
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 2 double beds
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JUNIOR SUITE,1 KING BED,BALCONY,PARTIAL OCEAN VIEW
...
  • Room size: 61 m²/657 ft²
  • Balcony/terrace
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Senior Suite,1 King Bed,Jetted Tub
...
  • Room size: 81 m²/872 ft²
  • Balcony/terrace
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Deluxe Room,1 King Bed,Balcony,Partial Ocean View
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
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Frequently asked questions

What time is check-in and check-out at HS HOTSSON Smart Acapulco?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to HS HOTSSON Smart Acapulco?

A stay at HS HOTSSON Smart Acapulco also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, HS HOTSSON Smart Acapulco has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

Is breakfast offered at HS HOTSSON Smart Acapulco?

Wake up to a great buffet breakfast at HS HOTSSON Smart Acapulco. Adults can enjoy breakfast offered with an additional charge of 273 MXN if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco features 4 on-site restaurants for your dining convenience.

What is the smoking policy at HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco is located in Acapulco City Center, famous for good restaurants such as El Chaneque, Maria Bonita and El Coco Loco.

What popular shopping places are close to HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco is located in Acapulco City Center area which features shopping places such as Galeria Abraham Ramirez, Gran Plaza Acapulco and Plaza Bahia.

What are popular attractions near HS HOTSSON Smart Acapulco?

Guests at HS HOTSSON Smart Acapulco can easily visit Parque Papagayo, Parque Ignacio Manuel Altamirano and Palma Sola Archaeological Site located in the Acapulco City Center area.

What popular natural sightseeing spots are close to HS HOTSSON Smart Acapulco?

HS HOTSSON Smart Acapulco is located in the Acapulco City Center area, which is famous for natural sightseeing destinations such as Laguna de Coyuca.

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Explore the neighborhood

Property ranking|Compared to 378 Acapulco properties
See all rankings
Room comfort score
7.5/10
Value for money score
7.9/10
Location score
8.9/10
Cleanliness score
7.9/10
Better than
99
%
of Acapulco properties
Better than
98
%
of Acapulco properties
Better than
98
%
of Acapulco properties
Better than
98
%
of Acapulco properties
Overall rating:

8.3

Excellent
2,343 reviews
Cleanliness
7.9
Facilities
7.6
Location
8.9
Read all reviews >
More about HS HOTSSON Smart Acapulco

More about HS HOTSSON Smart Acapulco

HS HOTSSON Smart Acapulco

Getting in and around Acapulco is a breeze when staying at HS HOTSSON Smart Acapulco, located just minutes away from the city center.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Shuttle services provided by HS HOTSSON Smart Acapulco makes it easy to plan your day trips, sightseeing, and more around Acapulco. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service. Packing light is possible at HS HOTSSON Smart Acapulco thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at HS HOTSSON Smart Acapulco even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a coffee or tea maker at your disposal. HS HOTSSON Smart Acapulco also provides a hair dryer and toiletries in bathrooms for select rooms.


Dining and things to do

Every day at HS HOTSSON Smart Acapulco begins with a delicious in-house breakfast. A memorable night with your travel companions can be had without going far, at the hotel's bar.
HS HOTSSON Smart Acapulco offers an excellent variety of recreational facilities. Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 98% of the city's accommodation.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

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Amenities and facilities

Very good
Facilities

7.6

Most talked about facilities

Breakfast

1 mention

Beach

1 mention

Languages spoken
  • English
  • Spanish
Outdoor
  • Beachfront
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • On-site entertainment
  • Pool with view
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathtub
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Satellite/cable channels
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Restaurant
  • Cuisine: Mexican
  • Menu: Buffet, A-la-carte

Location

Avenida Costera Miguel Aleman No. 1803, Acapulco City Center, Acapulco, Mexico, 39670
Excellent
Location

8.9

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)25
Extras
  • Breakfast charge (unless included in room price)273 MXN
The property
  • Non-smoking rooms/floorsYes
  • Number of floors28
  • Number of restaurants4
  • Number of rooms 506

Property announcements

Please note that for breakfast-included rates, breakfast is not included for any children staying in the room. Breakfast for children is available at an extra cost. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Reviews of HS HOTSSON Smart Acapulco from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness7.9
Facilities7.6
Location8.9
Room comfort and quality7.5
Service7.2
Value for money8.0
High score for Acapulco
Rating
9+ Exceptional (6)
8-9 Excellent (5)
7-8 Very Good (5)
6-7 Good (2)
<6 Below Expectation (5)
Time of the year
Mar - May (4)
Jun - Aug (4)
Sep - Nov (8)
Dec - Feb (7)
All guests (34)
All room types
All languages

Show reviews that mention 

Showing 23 verified guest comments
12
10.0
Exceptional
salvador from United States
Couple
Stayed 4 nights in July 2008

STAY IN CROWNE PLANE ACAPULCO AUGUST 2008”

GREAT VIEW FROM ROOM. UPGRADE AVAILABLE FOR SUITE FOR ONLY $50 MORE PER NIGHT AND IT WAS A GREAT INVESTMENT. ENJOYED TREMENDOUSLY THE VIEW AND THE LARGE SPACE. WORTH EVERY MINUTE OF STAY.
OPEN AIR AND NO POLICY FOR DRESS CODE. WET KIDS AND GROWN UPS ON ELEVATORS LEADING TO WET AND MESSY FLOORS.

5 START HOTEL FOR A GREAT PRICE. WILL STAY AGAIN ON MY NEXT TRIP TO ACAPULCO.

Reviewed August 07, 2008

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8.3
Excellent
salvador from United States
Couple
Stayed 8 nights in November 2008

Good hotel at a great price but???”

5 start hotel at under $50 per night in Acapulco. How can you go wrong??? Great location, great pool, nice room with great view. but......
Cannot bring food or alcoholic drinks into the room. That is the only hotel that I know that has that type of policy. The rooms do not have mini bars so the other option is to order room service. Expensive option. Will not stay there again because of that policy.

Great hotel at a great price with all the amenities that you could think of except mini bar in the room and a policy that you cannot bring food or alcoholic drinks into the room. I talked to the manager and she made an exception but I will not stay at this hotel again because of this rule.

Reviewed January 10, 2009

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7.3
Very good
Denisa from Slovakia
Couple
Standard
Stayed 3 nights in November 2013

Nice hotel with perfect location and beautiful vie”

interesting architecture, perfect view from every room, located directlly on the beach

We enjoyed the stay in the hotel, even the fitness center could be better and I would prefer private beach in front of the hotel. but the view from the balcony is amazing:-)

Reviewed December 03, 2013

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8.8
Excellent
Heinz from Germany
Solo traveler
King Room - Non-Smoking
Stayed 3 nights in December 2017

90”

Breakfast must pay extra this must include in the price generell

Reviewed January 02, 2018

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7.3
Very good
salvador from United States
Family with young children
Stayed 3 nights in April 2008

CROWN PLAZA ACAPULCO MAY 08”

Good location but this hotel does not deserve 5 star rating.

Reviewed July 09, 2008

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10.0
Exceptional
carlos from Mexico
Couple
Deluxe Room,1 King Bed,Balcony,Partial Ocean View
Stayed 2 nights in November 2022

Estupendo”

vale la pena estando ahí, la reservacion de la cena en su restaurante italiano sin costo extra en todo incluido

Reviewed December 03, 2022

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4.8
Pouya from Mexico
Couple
DELUXE ROOM,2 DOUBLE BEDS,BALCONY,PARTIAL OCEAN VIEW
Stayed 2 nights in September 2022

Pésimo ”

No entiendo como este hotel tiene 5 estrellas. Apestan los pasillo y los elevadores. No hay refri en las habitaciones. pedimos 3 veces algo para la habitación nunca llegó. El agua de las alberca sucio. No reservan ahí porque van a arrepentir

Reviewed September 19, 2022

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7.6
Very good
Jutta from Germany
Solo traveler
Standard
Stayed 4 nights in May 2022

Mucho papeleo y burocracia”

A pesar de vivir un cambio climatico, el Mundo del hotel sigue de papel, aunque ya tenia mis datos en la computadora. Por este papeleo tanto el check-in como el check-out fueron lentisimos. Mandé un correo electronico a la Jefa de Recepcion el 31 de Mayo, comentando este papeleo y procedimientos burocraticos SIN haber recibido una respuesta.

Reviewed June 04, 2022

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10.0
Exceptional
GUISELA from Mexico
Family with young children
King Room - Non-Smoking
Stayed 2 nights in February 2022

Excelente”

Hotel limpio, instalaciones en excelentes condiciones, personal muy amable, volvería definitivamente

Reviewed February 08, 2022

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5.6
Rocio from Mexico
Couple
Standard
Stayed 1 night in December 2021

Esperaba Más ”

Mala relación calidad-precio en todos los sentidos

Reviewed December 22, 2021

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2.0
Juan from Mexico
Family with young children
Standard
Stayed 3 nights in November 2021

Asco de lugar ”

Cobran súper caro, y si van a reservar por agoda, les recomiendo no lo hagan por qué les cobran de más

Reviewed November 19, 2021

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8.4
Excellent
Claudia from Mexico
Family with young children
Standard
Stayed 1 night in May 2021

Buen hotel”

Todas sus instalaciones están muy limpias, las habitaciones bien ventiladas y frescas pero demasiado pequeñas. Solo que la sabana que teníamos estaba sucia, la voltearon para que no se viera. La comida de la alberca muy rica, las albercas limpias, pero su personal no es nada amable

Reviewed May 22, 2021

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10.0
Exceptional
Miguel from Mexico
Family with young children
Standard
Stayed 3 nights in November 2020

Exceptional”

Muy buen trato hacia el huésped y las instalaciones muy limpias

Reviewed November 07, 2020

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6.4
Good
Elda from Mexico
Family with young children
Standard
Stayed 3 nights in September 2019

No hay servicio al huésped.”

Reserve 5 habitaciones para mi familia, Llame dos veces solicitando habitaciones cercanas, y parece que no hicieron ni el intento, las 5 habitaciones en pisos diferentes..

Reviewed September 25, 2019

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8.0
Excellent
Niels from Argentina
Couple
King Room - Non-Smoking
Stayed 2 nights in November 2014

Muy bueno”

Todo muy lindo

Excelente, realmente la alberca la playa y el hotel es muy confortable

Reviewed November 08, 2014

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9.0
Exceptional
rolando from Mexico
Couple
Stayed 4 nights in January 2011

buena presencia , limpio , ”

buenas albercas para mayores
ninguna

recepcion atenta y rapida . todo limpio y atiempo comida aceptable.

Reviewed January 12, 2011

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10.0
Exceptional
KAPUSTA from France
Couple
Stayed 3 nights in February 2011

3 jours de rêve!”

luxe, calme et volupté

Nous avions réservé une chambre avec piscine à partager (share pool casita) et avons eu la chance d'être surclassés pour une casita avec piscine privée. Sans doute grâce à la fin de la haute saison, excellente politique de l'hôtel! Véritable maisonnette privée, à l'abri des regards, vue époustouflante sur la baie d'Acapulco, cocotiers au premier plan, perroquets, oiseaux, écureuils,calme absolu. Belle petite piscine profonde pour nous seuls, transats, salon de jardin, terrasse avec autre salon de jardin et double sofa extérieur, large chambre de très bon goût, sobrement décorée. lit 2 x 2, mini bar, écran plat, notre voiture devant la porte (gratuit).... Ne manquez pas de commander un lunch en chambre pour un prix raisonnable, on vous dresse votre table face à la baie illuminée!! Quant au beach club, nous ne l'avons pas quitté pendant 2 jours, 3 piscines dont 2 de mer, des transats dans chaque partie du club, bref, le bonheur dans un des endroits les plus luxueux du Mexique! Nous ne sommes pas habitués à un tel luxe mais cela vaut le coup, vraiment! Personnel discret, efficace, rapide (hors saison???), le système des pourboires payés d'avance est super, aucune gène par la suite! On peut demander un service 24h/24h!

Reviewed March 13, 2011

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6.0
BRAHIM from France
Solo traveler
Stayed 6 nights in July 2010

crowne plaza acapulco”

structures (piscines), emplacement,
personnel de réception et de sécurité nullissime, pas de dimension humaine dans ce genre de grand complexe

l'hôtel est bien entretenu et est à proximité de tout cependant l'accueil y est impersonnel à peine bonjour merci au revoir, une vraie usine. attention les chambres sont très confortables mais sont correspondantes entre elles ce qui veut dire que le moindre bruit à côté s'entend ( toux télé douche etc...). Le personnel de sécurité est nul 50 à rien faire se prennent pour des policiers et leur faut 3 jours pour assimiler que vous avez une chambre dans leur hotel.

Reviewed July 15, 2010

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5.2
björn from Germany
Couple
DELUXE ROOM,2 DOUBLE BEDS,BALCONY,PARTIAL OCEAN VIEW
Stayed 3 nights in January 2023

Above average”

Trotz mehrmaligen Kontakt mit dem Personal/Rezeption wurden die Mängel im Zimmer nicht abgestellt. In die Jahre gekommene Zimmer, Instandhaltung leider mangelhaft

Reviewed January 23, 2023

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8.0
Excellent
JUNKO from Japan
Couple
2 Double Beds
Stayed 2 nights in January 2014

とても快適でしたが、ドライヤーが壊れていてちょっと残念”

清潔・シャワーに出がよい・ ガードマンの対応がよかった

今回は食事つきではなかったのですが、食事つきでもよかったかなと感じました。治安にも留意されていることが感じられ、、とっても快適で、よい滞在時間を過ごしました。ただ、洗面所のドライヤーが壊れていたのだけが残念でした。 苦情を言おうにも、言語が困り、ドライヤーは固定されていたので・・・・・そのまま過ごしました。

Reviewed January 29, 2014

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12
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