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Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive

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8.5

Excellent

63 reviews

63 reviews

Housekeeping2
See map

9

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Avenida Kukulkan 1.5 km
Mayan Museum of Cancun 1.9 km
Interactive Aquarium 2.3 km
La Isla Shopping Village 2.4 km
Playa Delfines 2.9 km
El Rey Archaeological Zone 3.3 km
Torre Escenica 6.2 km
Wet'n Wild Cancun 8.6 km
Mercado 28 Market 10.3 km
Xoximilco Cancun by Xcaret 13.9 km
Nearby landmarks
International Medical Center 210 m
San Miguelito Beach 660 m
Backstage Theatre 1.2 km
Luxury Avenue 1.4 km
Luxury Avenue Cancun 1.4 km
Hacienda Tequila Cancun 1.4 km
Kukulcan Plaza 1.5 km
Avenida Kukulkan 1.5 km
Museo Sensorial del Tequila 1.5 km
Mayan Museum of Cancun 1.9 km

Hard Rock Hotel Cancun All Inclusive

Boulevard Kukulcan Km 14.5 Hotel Zone, Hotel Zone, Cancun, Mexico, 77500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Private beach

Currency exchange

Free Wi-Fi in all rooms!

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Pets allowed

Shuttle service

Hot tub

Kids club

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money8.0
Location rating9.0
Nearest airportCancun International Airport (CUN)
Distance to airport11.9 km

Rooms available at Hard Rock Hotel Cancun All Inclusive

Rock Royalty Ocean View King
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
Enter dates to see prices
Diamond Ocean View
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
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Deluxe Lagoon View - Double Beds
...
  • Balcony/terrace
  • Shower
  • 2 double beds
Enter dates to see prices
Rock Suite Ocean View Two Bedroom
...
  • Balcony/terrace
  • Shower
  • 2 double beds & 1 sofa bed ...
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Deluxe Ocean View Double
...
  • Balcony/terrace
  • Shower
  • 2 double beds
Enter dates to see prices
Deluxe Lagoon View - King Bed
...
  • Lake view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Pure® Wellness Double
...
  • Balcony/terrace
  • Shower
  • 2 double beds
Enter dates to see prices
Deluxe Pure® Wellness King
...
  • Balcony/terrace
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View King
...
  • Balcony/terrace
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Family Lagoon View (2 Bdr)
...
  • Balcony/terrace
  • Shower
  • 2 double beds & 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hard Rock Hotel Cancun All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hard Rock Hotel Cancun All Inclusive?

Hard Rock Hotel Cancun All Inclusive is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Hard Rock Hotel Cancun All Inclusive also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Hard Rock Hotel Cancun All Inclusive has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Hard Rock Hotel Cancun All Inclusive?

Wake up to a great buffet breakfast at Hard Rock Hotel Cancun All Inclusive.

What are my dining options at Hard Rock Hotel Cancun All Inclusive?

Hard Rock Hotel Cancun All Inclusive features 5 on-site restaurants for your dining convenience.

Can special events be hosted at Hard Rock Hotel Cancun All Inclusive?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Hard Rock Hotel Cancun All Inclusive. Small or intimate events like honeymoons can also be accomodated.

Can business events be hosted at Hard Rock Hotel Cancun All Inclusive?

On-site venues and convenient event services make Hard Rock Hotel Cancun All Inclusive an ideal choice for hosting events such as corporate events, conferences and meetings.

What is the smoking policy at Hard Rock Hotel Cancun All Inclusive?

Hard Rock Hotel Cancun All Inclusive does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Hard Rock Hotel Cancun All Inclusive?

Restaurants including Blu Deck Cancun, Zen and Olio are popular in Hard Rock Hotel Cancun All Inclusive’s neighborhood which is known as Hotel Zone.

What popular shopping places are close to Hard Rock Hotel Cancun All Inclusive?

Shopping options in Hard Rock Hotel Cancun All Inclusive’s Hotel Zone neighborhood include La Isla Shopping Village, Flea Market Coral Negro and Luxury Avenue Cancun.

What are popular attractions near Hard Rock Hotel Cancun All Inclusive?

Hard Rock Hotel Cancun All Inclusive’s location in the Hotel Zone neighborhood makes it close to famous attractions including Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium.

What popular beaches are close to Hard Rock Hotel Cancun All Inclusive?

Hard Rock Hotel Cancun All Inclusive’s Hotel Zone neighborhood also includes Playa Delfines, Playa Tortugas and Mandala Beach.

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Explore the neighborhood

What people love about Hard Rock Hotel Cancun All Inclusive

  • 8.8

    Excellent

    "Outstanding hotel in Cancún with highway level service, great option!"

    Fabiano

    |

    January 25, 2021

  • 7.6

    Very good
    Cleanliness

    "Overall a very clean place."

    Jean

    |

    September 24, 2020

  • 9.6

    Exceptional
    Spaciousness

    "Very Nice property, excellent staff, the rooms are pretty big."

    PEDRO

    |

    March 1, 2020

Overall rating:

8.5

Excellent
63 reviews
Cleanliness
8.8
Facilities
8.4
Location
9.0
Read all reviews >
More about Hard Rock Hotel Cancun All Inclusive

More about Hard Rock Hotel Cancun All Inclusive

Hard Rock Hotel Cancun All Inclusive

Wake up to the wonder of Cancun with a stay at Hard Rock Hotel Cancun All Inclusive, located only minutes from the heart of the city. Situated just 2.3 km from La Isla Shopping Village, Hard Rock Hotel Cancun All Inclusive provides an easy base from which to pop out for amenities or souvenirs quickly.
The range of services provided by Hard Rock Hotel Cancun All Inclusive ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides taxi, car hire and shuttle services to help you get to where you want to go in Cancun.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out and luggage storage. If you want seats to city's best entertainment, you can get help through the resort's ticket service and tours. The resort's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the resort. The resort is entirely non-smoking, ensuring a clean air environment.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Hard Rock Hotel Cancun All Inclusive begin with a complimentary breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's karaoke rooms, bar and nightclub.
Hard Rock Hotel Cancun All Inclusive promises you a fun-packed holiday with a variety of activities and facilities. The resort's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, salon, spa and sauna. The poolside bar at Hard Rock Hotel Cancun All Inclusive gives you a great reason to spend more time in your swimsuit.
For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the ping-pong table, yoga room and tennis court in the resort. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Take some time to explore Cancun. Pose in front of Avenida Kukulkan located 1.5 km away, and you can always show your friends the time you went to Cancun. Sit on the sand or sip a drink in leisure at Playa Delfines located 3.3 km away.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

2 mentions

Food & Dining

1 mention

Swimming Pool

1 mention

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • All rooms include all meals, at no extra cost
  • Bar
  • Bottle of water
  • Breakfast [free]
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet facilities
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Zen

  • Cuisine: Asian
  • Menu: Buffet

Ciao

  • Cuisine: Italian
  • Menu: Buffet

Frida

  • Cuisine: Mexican
  • Menu: Buffet

Pizzeto

  • Cuisine: Pizza
  • Menu: Buffet

Toro Steakhouse

  • Cuisine: Steakhouse
  • Menu: Buffet
Location
Boulevard Kukulcan Km 14.5 Hotel Zone, Hotel Zone, Cancun, Mexico, 77500
Exceptional
Location

9

Airports

  • Cancun International Airport (CUN)
    11.9 km
  • Cozumel International Airport (CZM)
    66.4 km

Public transportation

  • Cancun Bus Station
    10.0 km
  • ADO Bus Station
    10.1 km

Hospital or clinic

  • International Medical Center
    210 m

Shopping

  • La Isla Shopping Village
    2.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Avenida Kukulkan
    1.5 km
  • Mayan Museum of Cancun
    1.9 km
  • Interactive Aquarium
    2.3 km
  • La Isla Shopping Village
    2.4 km
  • Playa Delfines
    2.9 km
  • El Rey Archaeological Zone
    3.3 km
  • Torre Escenica
    6.2 km
  • Wet'n Wild Cancun
    8.6 km
  • Mercado 28 Market
    10.3 km
  • Xoximilco Cancun by Xcaret
    13.9 km

Nearby landmarks

  • International Medical Center
    210 m
  • San Miguelito Beach
    660 m
  • Backstage Theatre
    1.2 km
  • Luxury Avenue
    1.4 km
  • Luxury Avenue Cancun
    1.4 km
  • Hacienda Tequila Cancun
    1.4 km
  • Kukulcan Plaza
    1.5 km
  • Avenida Kukulkan
    1.5 km
  • Museo Sensorial del Tequila
    1.5 km
  • Mayan Museum of Cancun
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Unleashed program Terms and Conditions - The program is only applicable to dogs and cats, maximum two pets per room (USD 150 per pet per stay). Stays of more than 7 nights, USD 150 will be charged for each week, per pet. The weight limit per pet is 22.5 kilos/50 pounds. Guest staying with a pet are required to sigh a pet agreement at check-in. Applies only to the following room categories: Deluxe Ocean view king, Deluxe Ocean View double, Deluxe Lagoon view king, Deluxe Lagoon View double, Rock Suite One Bedroom.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges5
  • Number of floors12
  • Number of restaurants5
  • Number of rooms 601
  • Room voltage120
Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the Family Room at this hotel is only available for people travelling with children.

Reviews of Hard Rock Hotel Cancun All Inclusive from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.4
Location9.0
Service8.6
Value for money8.0
High score for Cancun
Rating
9+ Exceptional (11)
8-9 Excellent (4)
7-8 Very Good (4)
6-7 Good (3)
<6 Below Expectation (5)
Time of the year
Mar - May (6)
Jun - Aug (4)
Sep - Nov (11)
Dec - Feb (6)
All guests (63)
All room types
All languages

Show reviews that mention 

Showing 27 verified guest comments
12
9.6
Exceptional
PEDRO from United States
Business traveler
Stayed 3 nights in February 2020

Nice Hotel in Cancun”

Very Nice property, excellent staff, the rooms are pretty big. The pool is very nice, but is not heated, sometimes can be very cold. No disco, just bars.

Reviewed March 01, 2020

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8.8
Excellent
Fabiano from Brazil
Couple
Stayed 2 nights in January 2021

Very Nice!”

Outstanding hotel in Cancún with highway level service, great option!

Reviewed January 25, 2021

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7.6
Very good
Jean from United States
Couple
Diamond Ocean View
Stayed 7 nights in September 2020

Seek elsewhere for better all-inclusive resorts”

TIP: Upon check-in, do NOT allow them to schedule you into a time share sales pitch (which they’ll disguise as resort orientation). During COVID these packages go from an already poor value to a complete waste of time to even consider. Overall a very clean place. Alcohol is not stocked in the fridge due to COVID (I don’t see why), so you’ll need to call for any beverages, with an average wait time of 40min. The food here is simply awful, not fresh and not quality, nowhere near 4-star resort level, no need for further details. At one lunch service, I didn’t get waited on until 30min after being seated, and saw many other getting served first when they arrived after me. They were a complete mess. If the hotel unable to accommodate the number of guests, they should limit the amount of bookings. Service at restaurants was very consistently slow but that was outrageous.

Reviewed September 24, 2020

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6.4
Good
Michael from United States
Family with young children
Deluxe Pure® Wellness Double
Stayed 5 nights in December 2021

Family with 2 year old”

Overall the hard rock was a decent all inclusive hotel. The food was decent, the facilities were clean and it didn’t feel too crowded. The kids pool/center was far from everything else so it wasn’t ideal for a 2 year olds, however it would probably be good for older (7+ Maybe?) kids. The biggest complaint while we were there was the slow elevators which was annoying. Other minor complaints would be that pool chairs were limited and people put there stuff on the good chairs at 7 AM and they stay empty half the day

Reviewed December 08, 2021

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Dear Micheal, Thank you for taking the time to share your experience with us. We are always looking for ways to improve our service. Please accept our apologies for any inconvenience you may have during your recent stay. We look forward to seeing you back soon! Warm Regards

Responded December 11, 2021
Hard Rock Hotel Cancun All Inclusive
6.8
Good
Sarat from United States
Business traveler
Stayed 3 nights in September 2019

Good”

Very old property. Some cosmetic upgrades when Hard Rock took over but does not compare well with neighboring hotels. Buffet and food in general is very marginal.

Reviewed October 10, 2019

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6.0
Clive from Mexico
Couple
Stayed 1 night in July 2020

Does not feel like a 5 star hotel ”

Staff weren’t helpful in many times and in general the quality of the food wasn’t a 5 star quality.

Reviewed July 18, 2020

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4.0
B from Netherlands
Group
Deluxe Lagoon View - King Bed
Stayed 3 nights in November 2019

Wurst Hotel ever”

This is the wurst hotel i have ever been to. why? Service can't be more bad i had to multiple times call for the same thing because they don't come when u need anything. Quality of the food was the wurst i have ever seen including roomservice. i can basicly continue and continue....

Reviewed December 03, 2019

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10.0
Exceptional
Michael from United States
Couple
Stayed 4 nights in July 2018

A-mazing”

Location is right in a perfect spot of hotel zone. 3 minute drive to downtown cancun but far enough away to have some quiet time on the beach if sought out. All inclusive foods, drinks were out of this world. There were never a time of the day or night you couldn't order food. Drinks stopped at 1am, at the lobby bar. Room service provided such high quality food i just was astonished

Reviewed July 24, 2018

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9.2
Exceptional
LU from United States
Couple
Stayed 2 nights in March 2018

Great location & staff & gym”

We stayed for 3 days and then went to the Ritz. At the age of 25, I really like Hard Rock more than the Ritz in Cancun. The atmosphere was relaxing and people are full of passion. Gym is way better than Ritz. Pool side has a lot of people with rock music almost all day. Really nice hotel, except the dirty spa bathtub.......

Reviewed March 13, 2018

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9.2
Exceptional
Ilene from United States
Couple
Stayed 5 nights in February 2018

Had a blast!!”

We had fun at this hotel. The liquors they use are the good ones and they don’t cheap out. Compare to other all inclusive hotels I stayed before. As soon as you enter the lobby there is a bartender that can make drinks for u. (On certain hours, I think he is there 1pm to 4pm)There is a selection menu.We loved the uptown funk!! And all the other restaurants were superb! My only problem is I had so much fun with the food and drinks that I gained weight!! A lot of bars also to order ur fave cocktail. There is a lot of things to do that we only went once outside of resort. We even did a music video!

Reviewed December 02, 2018

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7.6
Very good
Bharat from United States
Group
Stayed 2 nights in April 2018

Rooms were nice”

We stayed with a large group for a wedding. The rooms came with a jacuzzi overlooking the water which was nice. The rooms were clean and comfortable. The facilities could be updated as there weren’t enough lounge chairs on the beach or they weren’t being monitored as people would leave the towels but no one would clean them up. We did not get to enjoy the food much due to the wedding, but we were told it was good.

Reviewed November 28, 2018

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4.4
Jason from United States
Couple
Stayed 3 nights in November 2017

Cheap feel... food was bad... sewer smell in lobby”

We stayed only 1 night then moved hotels because of the bad experience. 5 different groups said they felt like the pool bar roofied them. The food was cheap and basic. The only good part was the layout of the pool. The rooms needed maintance, dark bathrooms. Overall the staff and food felt corny and cheap. The bars died by 11pm. Everyone went to bed early. The few people up were saying they passed out around 6pm that they thought they were roofied. I don't think I will ever stay with this brand hotel again. It definently doesn t live up to its name.

Reviewed November 13, 2017

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10.0
Exceptional
jamel from United States
Couple
Stayed 2 nights in September 2018

Good location.. great food, great top shelf liquor”

Only cons was not adults only.. it's a party atmosphere and you feel bad getting drunk around kids

Reviewed September 29, 2018

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7.2
Very good
Clayton from United States
Group
Stayed 2 nights in May 2018

Don't go here if you are single”

This place charges $250 per guest if you want to bring guests back with you. It is mostly families. Not the spot for singles to go. Very clean and safe though!

Reviewed May 31, 2018

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10.0
Exceptional
James from Mexico
Solo traveler
Rock Suite (1Bdr)
Stayed 1 night in September 2019

great”

great

Reviewed October 01, 2019

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4.4
Juan from Peru
Group
Stayed 2 nights in September 2017

Customer service in Cancún not as expected for Hard Rock”

They don't give a solution for a very bad smell in the room

Reviewed September 27, 2017

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9.6
Exceptional
Melanie from Germany
Couple
Stayed 6 nights in February 2020

Wunderschöner Urlaub ”

Sehe guter Service und super freundliches Personal. Das Essen ist sehr lecker und vielfältig. Ganztägig div. Animation , aber auf keinen Fall aufdringlich. Zimmer sind sauber und genau wie beschrieben.

Reviewed February 26, 2020

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9.2
Exceptional
sacha from Switzerland
Couple
Stayed 4 nights in March 2018

Die ganz grosse Ueberraschu g”

Wir reisen sehr viel und haben einen gewissen Anspruch, daher war es für uns selber diese Tage eine neue Erfahrung All inklusive zu buchen. Ich muss aber sagen, dass die Qualität am Tage sehr gut war an allen Stationen wird nur frisch zubereitet und die Themen Restaurant waren mehr als gut ! Die Auswahl an Essen Top die Auswahl an Getränken unglaublich es werden nur Premium Spirituosen verwendet nie gedacht !! Wir hatten eine Rock Star Suite würde ich jedem empfehlen da es einen separaten VIP Bereich im 3 Stock gibt mit 2 Pools, Restaurant und Bar . Der Pool Service unschlagbar ! Überall war der Service unglaublich ganz selten so was erlebt grossen respect ! Auch nie so ein sauberes Hotel gesehen. Ich kann dieses Hotel jedem Empfehlen der Strand Ferien machen möchte und der Strand das Meer fantastisch ! Waren im Hayatt in Playa die haben gegen Bezahlung jeder Leistung nicht den Service geschafft wie hier

Reviewed March 11, 2018

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8.4
Excellent
Gabriel from Brazil
Couple
Deluxe Lagoon View - King Bed
Stayed 5 nights in December 2021

Nao fui bem atendida”

É a minha quarta vez no hotel, e não fui bem atendida, no café da manhã se vc sentar nas mesas do fundo vc demora mt pra ser atendida, fiz meu café da manhã e nao me atenderam, só vieram trazer meu suco dps que eu levantei 3 vezes pra reclamar, e eu mesma tive que ir buscar o suco. Outro ponto negativo é que o hotel tem um regulamento sobre as cadeiras la da piscina, que se ficar 40 minutos sem usar, a gente pode utilizar as cadeiras, as pessoas descem 6 ou 7 de manhã e colocam chinelos, blusinhas toalhas na cadeira pra deixar reservado, e só aparecem de tarde, fica a manha inteira sem ngm la, e se vc tenta tirar para utilizar os rapazes da piscina nao deixam pq ganham gorjeta pra guardar lugar. E no check out, falaram que eu tinha consumido 1 garrafa de vinho em 1 jantar, meu check out demorou + de 40 minutos pq foi um mal entendido e colocaram essa garrafa no nosso numero de apartamento, quase perdemos nosso voo por conta disso.

Reviewed January 04, 2022

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4.0
VALERIA from Brazil
Family with teens
Deluxe King Room
Stayed 4 nights in July 2021

Não vá de jeito nenhum ! ”

Nao vá de jeito nenhum! Os funcionários são mal educados e o serviço está longe ser um 5 estrelas! Quis fazer metade dos dias em Playa del Carmen, onde fiquei no Grand paraíso. O custo do hotel é o mesmo porém é infinitamente melhor ! Quando cheguei aqui (11:00)me pediram pra aguardar e voltar as 14:00 pois o quarto estaria liberado. Voltei 14:45 pediram para esperar novamente! Com total descaso! Nas posicinas, a menos que vc pague previamente não conseguirá guarda sol e eles simplesmente não se importam! Serviço muito ruim! A comida è ruim! Além disto vc comerá se conseguir fazer agendamento em um dos restaurantes, se não, fica com que sobrar, o horário que sobrar ! Nunca voltaremos !

Reviewed July 24, 2021

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12
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