Hotel Okura Kobe

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

2-1 Hatoba-cho, Chuo-ku, Haborland, Kobe, Japan, 650-8560

Highlights

Great View

The hotel is grand, excellent view, delicious breakfast.
Excellent room comfort & quality

The room is huge & comes with complete amenities.
Location

The hotel is located close to harbor and shopping mall.
Great Breakfast

The hotel is grand, excellent view, delicious breakfast.
Highly Rated by Family Traveller

We stayed with our 6 year old son and it was great.

Facilities

Free Wi-Fi

Swimming pool

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

Hotel Okura Kobe offers stunning harbor views, a rooftop terrace perfect for sunset watching, and a tranquil Japanese garden for relaxation. Savor exquisite Japanese cuisine and enjoy a serene spa on-site for an effortless and vibrant atmosphere. Located in the vibrant Harborland area of Kobe, this hotel is perfect for exploration, with shopping, dining, and cultural landmarks like the Kobe Luminarie nearby. Guests can enjoy breakfast in their rooms, relax at the bar, or use the indoor pool and steam room. Each room includes air conditioning and complimentary Wi-Fi, with some offering stunning views of the harbor, mountains, or sea, ensuring a comfortable stay for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Kobe are being booked every minute!
Service 9.2
Cleanliness 9.1
Room comfort and quality 8.9
Value for money 8.9

Based on 16,417 verified reviews

Service

9.2

Cleanliness

9.1

Room comfort and qua...

8.9

Value for money

8.9

Facilities

8.7

Location

8.7

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Nearest transportation options

Chutottei BEKOBE Mae Bus Stop is within 0.16 km

Minato Motomachi Subway Station is within 0.4 km

See map

8.7Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 83 places in walking distance!

Parking
Available
Walkable places
Kawasaki Good Times World
150 m
Kobe Maritime Museum
160 m
Splash Kobe
170 m
Fish Dance Monument
180 m
Port of Kobe Earthquake Memorial Park
190 m
Popular landmarks
Chinatown (Nankinmachi)
460 m
Kobe Harborland
930 m
Sannomiya Center Gai Shopping Street
1.1 km
Ikuta Shrine
1.2 km
Kobe Kitano Museum (Ijinkan-gai)
2.0 km
Closest landmarks
Kobe Bay Cruise
190 m
Memorial Statue of Emigrants Boarding The Emigrant Ship
270 m
Meriken Theater
280 m
Villaggio Italia Pirate Ship
320 m
Kobe Hatobacho TEN x TEN
340 m

Good to know

Value for money8.9
Location rating8.7
Nearest airportKobe Airport (UKB)
Distance to airport6.4 km

Rooms available at Hotel Okura Kobe

Excellent
Room comfort & quality

8.9

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Based on 8137 reviews from verified travelers

Twin Suite - Non-Smoking
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  • Room size: 74 m²/797 ft²
  • Outdoor view
  • 2 single beds
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16th-27th Authentic Floor Deluxe Twin Room - Non-Smoking
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  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 2 single beds
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6th-15th Main Floor Standard Twin Room - Non-Smoking
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  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 2 single beds
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16th-27th Authentic Floor Standard Double Room - Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 semi double bed
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16th-27th Authentic Floor Deluxe Triple Room - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 1 sofa bed and 2 single bed...
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16th-27th Authentic Floor Standard Twin Room - Non-Smoking
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  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
6th-15th Main Floor Deluxe Room - Single Use, Non-Smoking
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  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 1 semi double bed or 2 sing...
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16th-27th Authentic Floor Deluxe Room for 1 Person - Non-Smoking
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  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 1 semi double bed
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16th-27th Authentic Floor Deluxe Sea View Twin Room - Non-Smoking
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  • Room size: 37 m²/398 ft²
  • Sea view
  • 2 single beds
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6th-15th Main Floor Standard Triple Room - Non-Smoking
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  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 1 sofa bed and 2 single bed...
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Frequently asked questions

Hotel Okura Kobe has a variety of restaurant and food options for you to indulge in while remaining at this property, which include Asian cuisine, Chinese cuisine, Buffet in restaurant, Western cuisine, and International cuisine.

Hotel Okura Kobe offers car park onsite with charges applied for travelers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Hotel Okura Kobe has a total of 35 floors.

Hotel Okura Kobe has a total of 468 rooms.

Enjoy the flexibility of easy payment at Hotel Okura Kobe which accepts up to 7, with payment card options such as Visa, UnionPay, Cash, American Express, and MasterCard.

75.0% of our past customer reviews have given a positive appraisal and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Hotel Okura Kobe down in the review section.

Verified business travelers that have stayed at this property have given Hotel Okura Kobe an average rating of 8.7. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

Verified families with young children that have stayed at this property have given Hotel Okura Kobe an average rating of 8.7. You can look up more thorough customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Hotel Okura Kobe’s community is Haborland which consists of popular restaurants such as Umenohana Kobe-motomachi, Blue Bottle Coffee - Kobe Shop, and TOOTH TOOTH, maison 15th.

Hotel Okura Kobe is situated within Haborland, which makes it suitably close to natural points of interest including Nunobiki Falls (Nunobiki-No-Taki) and Mt. Maya.

More about Hotel Okura Kobe

More about Hotel Okura Kobe

Experience Luxury and Elegance at Hotel Okura Kobe

Nestled in the vibrant city of Kobe, Japan, Hotel Okura Kobe stands as a beacon of refined luxury since its establishment in 1989. This 5-star hotel offers a harmonious blend of timeless elegance and modern comfort, making it an ideal choice for travelers seeking an exceptional stay. After its comprehensive renovation in 2010, the hotel continues to impress with updated amenities and sophisticated design, ensuring guests enjoy a truly memorable experience. With 468 meticulously appointed rooms, Hotel Okura Kobe provides spacious and comfortable accommodations that cater to both leisure and business travelers. Check-in begins at 3:00 PM, and guests are invited to unwind and settle in before exploring the beautiful surroundings. The hotel also welcomes children of all ages to stay free of charge, making it a family-friendly destination. Check-out is conveniently scheduled until 12:00 PM, allowing guests ample time to enjoy their morning before departure. Whether visiting for a romantic getaway, a family vacation, or a business trip, Hotel Okura Kobe promises a luxurious and welcoming environment in the heart of Kobe.

Luxurious Entertainment and Relaxation at Hotel Okura Kobe

Hotel Okura Kobe offers a refined array of entertainment and leisure facilities designed to provide guests with a truly indulgent experience. Explore the elegant shops within the hotel, where you can browse a curated selection of luxury goods and souvenirs, perfect for those seeking a touch of sophistication. Unwind at the stylish bar, a perfect spot to enjoy expertly crafted cocktails while soaking in the panoramic views of Kobe’s scenic harbor. For ultimate relaxation, guests can indulge in rejuvenating treatments at the hotel’s salon and massage services, designed to refresh your mind and body. The wellness amenities continue with a soothing sauna, steam room, and tranquil garden, offering serene spaces to unwind and reconnect with nature. Whether seeking leisurely shopping, vibrant nightlife, or peaceful retreat, Hotel Okura Kobe provides a comprehensive entertainment experience in the heart of Kobe.

Premier Sports Facilities at Hotel Okura Kobe

Experience a blend of relaxation and active leisure at Hotel Okura Kobe, where our top-tier sports facilities cater to both fitness enthusiasts and those seeking recreation. Dive into our luxurious indoor pool, perfect for unwinding after a day of exploring Kobe or for a refreshing workout session. For those who prefer staying active on land, our well-equipped fitness center offers state-of-the-art equipment and a welcoming atmosphere to keep your fitness routine on track. For sports enthusiasts craving a bit of outdoor activity, the hotel features tennis courts where you can enjoy a friendly match amidst scenic surroundings. Please note that access to the fitness center with additional charges, ensuring you have the flexibility to customize your wellness experience. Whether you're here for relaxation or active pursuits, Hotel Okura Kobe provides excellent sports facilities to enhance your stay.

Exceptional Convenience Facilities at Hotel Okura Kobe

Hotel Okura Kobe offers a comprehensive range of convenience facilities designed to make your stay seamless and enjoyable. Guests can indulge in the comfort of free Wi-Fi available in all rooms and public areas, ensuring you stay connected at all times. For your laundry needs, the hotel provides efficient laundry and dry cleaning services, along with a convenient laundromat on-site, making it easy to refresh your wardrobe during your visit. The hotel also features a luggage storage service and daily housekeeping to keep your accommodations pristine and organized. For added convenience, guests can enjoy 24-hour room service and the assistance of a dedicated concierge team ready to assist with reservations, local information, and personalized requests. A designated smoking area is available for those who wish to smoke in a comfortable, designated space. Additionally, there is a well-stocked convenience store within the hotel premises, allowing you to purchase essentials or souvenirs effortlessly. Whether you're traveling for business or leisure, Hotel Okura Kobe's thoughtful facilities ensure a smooth and comfortable experience.

Convenient Transport Facilities at Hotel Okura Kobe

Hotel Okura Kobe offers guests a seamless travel experience with its reliable taxi service, ensuring easy and comfortable transportation around the city and beyond. For those arriving by car, the hotel provides an onsite car park, allowing guests to conveniently park their vehicles without hassle. Self-parking options are available, making it simple for guests to come and go as they please. Please note that car park charges are applicable, providing a secure and accessible parking solution for all visitors. Whether arriving by taxi or car, guests can enjoy the convenience and accessibility that Hotel Okura Kobe's transport facilities offer.

Luxurious Comfort and Modern Amenities at Hotel Okura Kobe

Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of Hotel Okura Kobe. Each room features air conditioning to ensure a pleasant stay, along with blackout curtains that provide restful nights. Guests can unwind with a flat-screen television equipped with satellite and cable channels, or enjoy a selection of complimentary instant coffee and tea, along with bottled water and a refrigerator for added convenience. The separate living room offers extra space for relaxation or work, while the plush linens and toiletries enhance your comfort. For added convenience, rooms are equipped with a hairdryer, a coffee/tea maker, and a mini bar, making it easy to refresh and recharge during your stay. Complimentary daily newspapers are available to keep you informed, and soft bathrobes are provided for a touch of luxury. Modern amenities such as a refrigerator and toiletries ensure a seamless and enjoyable experience, allowing guests to feel at home in the heart of Kobe.

Exceptional Dining Experiences at Hotel Okura Kobe

Hotel Okura Kobe offers a delightful array of dining options designed to satisfy every palate. Guests can indulge in a rich breakfast buffet featuring a variety of international and Japanese dishes, including a satisfying continental breakfast for those seeking a lighter start to their day. The hotel's elegant restaurant provides a sophisticated setting for guests to enjoy expertly prepared meals, showcasing local flavors and culinary excellence. For added convenience and comfort, the hotel also features a cozy coffee shop where guests can relax with freshly brewed coffee and light snacks. Room service is available around the clock, allowing visitors to enjoy delicious meals in the comfort and privacy of their own rooms. With these diverse dining facilities, Hotel Okura Kobe ensures a memorable and flavorful stay for all its guests.

Elegant Room Options at Hotel Okura Kobe for Every Traveler

Experience a diverse range of comfortable and stylish accommodations at Hotel Okura Kobe, featuring room types that cater to various preferences and group sizes. Whether you're traveling solo or with family, you can choose from the cozy Standard Rooms on the 6th-15th Main Floor, ideal for single or double occupancy, or indulge in the spacious Suites and King Suites that offer luxurious comfort over 74 square meters. For those seeking breathtaking views, the Deluxe Sea View Rooms on the 16th-27th Authentic Floor provide stunning vistas along with elegant decor, perfect for a memorable stay. Additionally, the hotel offers versatile connecting rooms designed for larger groups or families, providing ample space and privacy for up to six guests.

Discover the Vibrant Charm of Harborland in Kobe

Harborland in Kobe is a bustling waterfront district that seamlessly blends modern entertainment, shopping, and scenic beauty, offering visitors an unforgettable experience. Stroll along the lively promenade lined with stylish boutiques, cafes, and restaurants, all set against the stunning backdrop of the port and the iconic Kobe Port Tower. The area is especially magical at sunset, when the sky turns vibrant shades of orange and pink, reflecting beautifully on the water.

Seamless Journey from Kobe's Airports to Hotel Okura Kobe

Traveling from the nearby airports to Hotel Okura Kobe is both convenient and effortless, ensuring a smooth start to your stay. If you're arriving at Kansai International Airport (KIX), the most common gateway for international travelers, you can take the JR Haruka Express train directly from the airport to Sannomiya Station, which is approximately a 65-minute ride. From Sannomiya Station, it's just a short 10-minute taxi or subway ride to the hotel located in the vibrant Harborland district. Alternatively, airport limousine buses offer direct services to Kobe’s city center, dropping you off near the hotel with comfortable, hassle-free transfers. For those arriving at Kobe Airport, situated much closer to the city, the journey is even more straightforward. You can hop on the Kobe Airport Shuttle Bus, which takes about 20 minutes to reach Sannomiya Station. From there, a quick taxi or subway ride will bring you to Hotel Okura Kobe. For a more luxurious experience, private transfer services and taxis are readily available at both airports, providing direct, door-to-door service to the hotel. Whether arriving from Kansai or Kobe Airport, your journey to Hotel Okura Kobe promises comfort, convenience, and a warm welcome to this elegant city by the sea.

Affordable Luxury: Hotel Okura Kobe’s Competitive Pricing Compared to Kobe’s Average Hotel Rates

Hotel Okura Kobe offers an exceptional stay at an attractive price point, with room rates ranging from $151 to $200 per night. This makes it a more budget-friendly option compared to the average hotel in Kobe, which typically costs between $201 and $250 per night. Guests can enjoy the same high-quality amenities and stunning waterfront views without stretching their budget too far. Choosing Hotel Okura Kobe means experiencing premium comfort at a slightly lower price than the city’s average. Its competitive pricing not only provides excellent value but also ensures that travelers can indulge in a luxurious stay while still saving money. Whether you're visiting for business or leisure, Hotel Okura Kobe presents a perfect balance of affordability and elegance in the heart of this vibrant Japanese city.

Outstanding Hospitality and Stunning Views at Hotel Okura Kobe

Guests consistently praise Hotel Okura Kobe for its exceptional service, highlighting the friendly and helpful staff that go above and beyond to ensure a memorable stay. Visitors appreciate the cleanliness of the rooms, which are well-equipped with full facilities and comfortable beds, providing a cozy and relaxing environment. Many guests also mention the hotel's breathtaking sunset views and spacious rooms as standout features, making it an ideal choice for travelers seeking both comfort and scenic beauty. With a reputation for professional and attentive service, Hotel Okura Kobe continues to earn high praise and repeat visits from satisfied guests.

Exceptional Customer Satisfaction at Hotel Okura Kobe

Hotel Okura Kobe consistently garners high praise from guests, reflecting its commitment to delivering an outstanding stay. With an impressive overall rating of 8.9, visitors appreciate the hotel’s excellent blend of comfort and quality service. The staff’s performance stands out with a remarkable score of 9.2, showcasing their dedication to guest satisfaction and attentive hospitality that makes every stay memorable. Guests also highlight the hotel’s superb cleanliness, rated at 9.1, which contributes to a pristine and inviting environment. The facilities are well-regarded, earning an 8.7 rating, and the location offers convenience and scenic appeal, further enhancing the guest experience. While the food and dining options receive a slightly lower score of 7.5, guests still find the overall value and comfort to be exceptional, making Hotel Okura Kobe a highly recommended choice for travelers seeking quality, comfort, and attentive service in the heart of Kobe.

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Amenities and facilities

Excellent8.7

Facilities

Most talked about facilities

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Gym/fitness
  • Massage
  • Sauna
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Asian cuisine in restaurant
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • International cuisine in restaurant
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Salad in restaurant
  • Soup in restaurant
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Salon
  • Seminars
  • Shops
  • Shrine
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Baby changing rooms
  • Babysitting service
  • Family/child friendly
  • Kids cutlery
  • Kids facilities
  • Kids meal
  • Kids toothbrush
  • Step stool
Access
  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service

Food and dining

Restaurants on site
Cafe Restaurant Camellia
  • Cuisine: European
Restaurant Emerald
  • Cuisine: French
Chinese Restaurant TOH-KA-LIN
  • Cuisine: Chinese
Teppanyaki Sazanka
  • No additional information available

Location

2-1 Hatoba-cho, Chuo-ku, Haborland, Kobe, Japan, 650-8560

Excellent8.7

Location

Airports
  • Kobe Airport (UKB)
    6.4 km 19 min drive
  • Kansai International Airport (KIX)
    28.3 km 1.1 hour drive
Public transportation
  • Chutottei BEKOBE Mae Bus Stop
    160 m
  • Minato Motomachi Subway Station
    400 m 8 min walk
Hospital or clinic
  • Kokokara Fine
    470 m
Shopping
  • Kobe Harborland
    930 m
Convenience store
  • On-site
Cash withdrawal
  • ATM
    280 m

What's nearby

Popular landmarks
  • Kobe Port Tower
    190 m
  • Meriken Park
    210 m
  • Chinatown (Nankinmachi)
    460 m
  • Kobe Harborland
    930 m
  • Sannomiya Center Gai Shopping Street
    1.1 km
  • Ikuta Shrine
    1.2 km
  • Kobe Kitano Museum (Ijinkan-gai)
    2.0 km
  • Kobe Nunobiki Herb Gardens
    2.3 km
  • Kobe Oji Zoo
    3.8 km
  • Kobe Animal Kingdom
    4.5 km
Nearby landmarks
  • Kawasaki Good Times World
    150 m
  • Kobe Maritime Museum
    160 m
  • Chutottei BEKOBE Mae Bus Stop
    160 m
  • Splash Kobe
    170 m
  • Fish Dance Monument
    180 m
  • Port of Kobe Earthquake Memorial Park
    190 m
  • Kobe Bay Cruise
    190 m
  • Kobe Port Tower
    190 m
  • Meriken Park
    210 m
  • Kobe Overseas Chinese History Museum
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Breakfast is available at an additional charge for children 4-12 years old using existing bedding.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59
Extras
  • Breakfast charge (unless included in room price)3800 JPY
The property
  • Year property opened1989
  • Number of floors35
  • Room voltage100
  • Number of rooms 468
  • Most recent renovation2010
  • Non-smoking rooms/floorsno
  • Number of restaurants5
  • Number of bars/lounges1
Parking
  • Daily parking fee1000 JPY

Property announcements

If the name on the guest's passport is different from the name on the reservation, we may not be able to accommodate you. We apologize for the inconvenience, but please make sure to register the full name of the guest on the reservation as it appears on the guest's passport. If you did not register the guest's name at the time of reservation, please change the guest's name on the confirmation page of the reservation details.We prohibit the resale of reservations to others, or any reservation activities deemed for commercial purposes.

Notice of Parking Fee Revision (from April 1, 2026)
Parking fees will be revised effective April 1, 2026 (Wednesday).
■ Overnight staying guest discount: JPY 1,500 per car per night (free entry/exit until 1:00 PM on the departure day)
*No reservation required.
Thank you for your understanding.

Reviews of Hotel Okura Kobe from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 8.8
  • 10
  • 9.6
  • 9.6
  • 9.6
  • 9.2
  • 8.4
  • 8.0
  • 9.6
  • 8.8

Most recent

  • Service score 9.2 out of 10 and is a high score in Kobe
    Service9.2
  • Cleanliness score 9.1 out of 10
    Cleanliness9.1
  • Room comfort and quality score 8.9 out of 10
    Room comfort and quality8.9
  • Value for money score 8.9 out of 10 and is a high score in Kobe
    Value for money8.9
  • Facilities score 8.7 out of 10
    Facilities8.7
  • Location score 8.7 out of 10 and is a high score in Kobe
    Location8.7
High score for Kobe

Rating

9+ Exceptional (1,838)
8-9 Excellent (528)
7-8 Very Good (485)
6-7 Good (126)
<6 Below Expectation (144)

Review summary

Powered by OpenAI

The hotel boasts an excellent and friendly staff and a great location near Kobe Harbour, Kobe Chinatown, Motomachi, Meriken Park, and Harborland. With good amenities and facilities, including a swimming pool and shuttle bus to Sannomiya area, guests can enjoy their stay in comfort and style. Additionally, the comfortable and cozy rooms offer an excellent view of Kobe Harbour and the service is professional and accommodating.

Inattentive staff with poor communication skills was mentioned in a few reviews.

Did you find this review summary helpful?

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Service

Mentioned in 170 reviews
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91% Positive
sentiment-negative-indicator
8% Unfavourable

Location

Mentioned in 157 reviews
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85% Positive
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14% Unfavourable

Room view

Mentioned in 138 reviews
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98% Positive
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1% Unfavourable

Breakfast

Mentioned in 94 reviews
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81% Positive
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18% Unfavourable

Cleanliness

Mentioned in 92 reviews
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89% Positive
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10% Unfavourable

Room size

Mentioned in 73 reviews
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93% Positive
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6% Unfavourable

Room comfort

Mentioned in 41 reviews
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90% Positive
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9% Unfavourable

Check in

Mentioned in 38 reviews
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71% Positive
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28% Unfavourable

Transport

Mentioned in 36 reviews
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69% Positive
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Showing 3,121 verified guest comments
Changed to review page 1
  1. 9.6
    Exceptional
    Heo from South Korea
    Couple
    28th-33rd Sky View Floor Deluxe Double Room - Non-Smoking
    Stayed 3 nights in February 2026

    “The best Kobe trip with my pregnant wife, we were impressed by the attentive service.”

    Advantages Overwhelming sense of space that breaks the stereotype of "Japanese hotels are small": Compared to similar-priced hotels in other famous tourist areas in Japan, the room size is noticeably larger, which was very surprising upon entry and made for a pleasant stay throughout. While it is a high-class luxury hotel that deserves more than to be labeled simply as "cost-effective," the fact that one can enjoy such elegance and space at a reasonable price is the hotel's biggest twist and charm. Transportation: The hotel offers a free shuttle bus that frequently runs to and from Sannomiya Station (Mint Kobe Bus Terminal) and Shinkobe Station, somewhat alleviating the disadvantage of being a distance from Sannomiya Station. Additionally, the taxis that are almost always waiting in front of the hotel provide another fun option. Unique view of Kobe Harbor: I stayed in a southwest view room, and since the hotel is positioned similarly to the top of the Port Tower, the beautiful night view of the Port Tower and Meriken Park is truly three-dimensional and stunning. A more tranquil atmosphere favored by locals: For those among Koreans who prefer areas with more locals than fellow Korean tourists, this place is ideal, and I was able to fully enjoy the calm and upscale atmosphere unique to traditional Japanese hotels. Accessibility to Meriken Park: Exiting the hotel’s main entrance and taking the road to the right leads directly to Meriken Park, making it a reasonable distance for a pleasant stroll. Optimal shopping infrastructure: Harborland (Aeon Style Umie) and Mosaic are within walking distance, and due to the clustering of various shopping malls, when tired from shopping, a taxi can take you for about 800 yen (as of early February 2026), making it very easy to move even when carrying many shopping bags. Polite service and hygiene: The staff is extremely friendly, and the service is very attentive. The hygiene of the room and breakfast service is excellent, providing peace of mind and satisfaction for my pregnant wife during our stay. Amenities: The in-room smart TV allows for YouTube viewing, making relaxation time enjoyable, and the Family Mart convenience store at the end of the lobby floor, along with various shops and a garden, make it great for spending time inside the hotel. Disadvantages Narrow shuttle bus: Although the free shuttle bus connecting to Sannomiya Station runs frequently, the interior of the vehicle can be somewhat cramped, which may lead to discomfort due to close proximity to others. Additionally, it may be inconvenient if traveling with a stroller or large luggage, or during peak times. Waiting time at Sannomiya Station: When taking the bus from Sannomiya Station to the hotel, you'll queue at terminal platform 8 of the Mint Kobe building. Since it's a popular hotel, especially around dinner time, the line can be longer than those for the other two hotels. When lining up, you should stand in the orange line below. Distance from the city center: Despite the shuttle service, the hotel is situated at a distance from Sannomiya Station, the center of Kobe, which means there will always be travel time since all activities will inevitably start from Sannomiya. It's important to note that the shuttle does not drop you right in front of the station but rather close by due to road conditions and structure (it's not a distance that you can't walk). Overall Assessment The physical distance from the center of Sannomiya can be fully offset by the shuttle and taxi services, as the hotel's views and service quality are overwhelming. Especially for travelers concerned about hygiene and seeking a quiet retreat, it seems there is no safer and happier option. It’s a place I definitely want to revisit when our child is born.

    Reviewed February 11, 2026
    Auto-translated through generative A.I.

    이번에 호텔 오쿠라 고베에 숙박해 주셔서 진심으로 감사드립니다. 칭찬의 말씀을 전해 주셔서 매우 기쁘게 생각합니다. 앞으로도 고객 여러분께 더욱 친근한 서비스를 제공할 수 있도록 노력하겠습니다. 고객님의 다시 오시는 날을 직원 일동 진심으로 기다리겠습니다.

    Responded February 13, 2026
    Hotel Okura Kobe
  2. 10.0
    Exceptional
    Makiko from Japan
    Family with teens
    16th-27th Authentic Floor Deluxe Triple Room - Non-Smoking
    Stayed 1 night in February 2026

    “It was a wonderful stay! Thank you very much.”

    The staff were kind and it was a pleasant stay. Due to cultural differences, I experienced some sadness when people cut in line at the breakfast buffet or when someone ordered before it was their turn. When I gently mentioned, "Everyone is in line," the response was, "I don’t understand," and they continued to cut in. Although the food was wonderful, it left me feeling sad. On the other hand, the staff discreetly ensured that no one felt uncomfortable by addressing things in the order of the line, which was a relief. I believe that those who were unaware of this due to cultural differences might benefit from basic Japanese manners being displayed, such as waiting in line, ordering when it’s your turn, and not cutting in line even if you see friends. It was truly a wonderful facility and hospitality, so it's unfortunate that I had a disappointing experience outside of the hotel.

    Reviewed February 28, 2026
    Auto-translated through generative A.I.

    この度は、ホテルオークラ神戸にご宿泊いただき誠にありがとうございました。朝食の際にご不快な思いをさせてしまい誠に申し訳ございませんでした。お客さまに寄り添った対応を心がけてまいります。お一人でも多くのお客様にご満足頂けますよう一層精進して参りますので、今後ともホテルオークラ神戸をよろしくお願いいたします。またのお越しをスタッフ一同心よりお待ち申し上げております。

    Responded March 02, 2026
    Hotel Okura Kobe
  3. 8.8
    Excellent
    Noriko from Japan
    Family with teens
    Room
    Stayed 1 night in November 2025

    “The night view and the location were both amazing!”

    I took advantage of the three-day weekend to go to Kobe for a live concert and sightseeing. We stayed at Hotel Okura Kobe with an extra bed, accommodating three people, and the room was spacious enough for us to be comfortable. The bathroom was also roomy and easy to use. I requested a room with a view of the sea, and the location was excellent as hoped, especially at night when the night view of the Kobe port area was very beautiful. Meriken Park and Kobe Harborland were also within walking distance, and we could conveniently take a bus to the Sannomiya and Motomachi areas. The breakfast buffet was plentiful and very satisfying, but it was quite crowded around 8:30, and it seemed that those who arrived after us were directed to a different venue. For those who want to enjoy a leisurely meal, I recommend going a little earlier.

    Reviewed November 02, 2025
    Auto-translated through generative A.I.

    この度は、数あるホテルよりホテルオークラ神戸をお選びいただき誠にありがとうございました。快適にお過ごしいただけ、大変嬉しく存じます。これからもよりよいサービスをご提供できるよう努めてまいります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

    Responded November 05, 2025
    Hotel Okura Kobe
  4. 10.0
    Exceptional
    kyungmi from South Korea
    Family with young children
    6th-15th Main Floor Connecting Rooms - Non-Smoking for 5 People
    Stayed 1 night in February 2026

    “Always satisfying and wonderful Okura.”

    I have always stayed with only my children, but this time I stayed with my children and parents. The hotel, being a 5-star hotel, is luxurious and the service is great. The breakfast is delicious too. It wasn't as varied as I expected, but it had everything I needed and I particularly loved the Awaji coffee milk. We took a taxi right in front of the hotel to Mosaic and Umie several times because it was a bit difficult for my parents to walk. It's convenient to get there for around 500-600 yen. I really liked that there was a shuttle bus as well.

    Reviewed February 13, 2026
    Auto-translated through generative A.I.

    이번에 호텔 오쿠라 고베에 숙박해 주셔서 진심으로 감사드립니다. 고객님의 다시 오심을 직원 일동 진심으로 기다리고 있겠습니다.

    Responded February 18, 2026
    Hotel Okura Kobe
  5. 8.8
    Excellent
    HARUMI from Japan
    Couple
    6th-15th Main Floor Standard Twin Room - Non-Smoking
    Stayed 1 night in June 2025

    “You can spend time leisurely in a luxurious atmosphere.”

    I arrived by limousine from Sannomiya. It's about a 10-minute walk. Unfortunately, I didn't have a harbor view room, so the view wasn't great, but stepping outside, there was Meriken Park, positioned like a backyard, and the evening strolls were fantastic. It's also within walking distance to Motomachi, so it's convenient. The room was clean, and since I was upgraded, it was spacious and comfortable. The staff were also very polite, which was reassuring. The breakfast had a wide variety, and the French toast is a must! Personally, I really loved the carrot rabe salad and even had seconds.

    Reviewed June 17, 2025
    Auto-translated through generative A.I.

    この度は、ホテルオークラ神戸にご宿泊いただき誠にありがとうございました。朝食はホテル伝統のフレンチトーストをはじめ、お客様の目の前で仕上げる卵料理、焼きたてのブレッドにご当地グルメなど、シェフが心を込めて準備しております。これからも快適なホテルステイをご提供できるよう、サービスの向上に努めてまいります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

    Responded June 27, 2025
    Hotel Okura Kobe
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