This property is in high demand!
9 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Rooms feel spacious for Japan standards and provide comfortable sleepi...
Spacious rooms, friendly staff, also helpful...
- 5–10 minute walk from Sapporo Station and Daimaru makes getting around...
Enjoyed my stay at the Mitsui Garden Hotel Sapporo West
- Rooms and common areas receive frequent praise for cleanliness and tid...
The room is clean and tidy.
- Staff consistently receive praise for helpfulness, English ability, ha...
Spacious rooms, friendly staff, also helpful...

Clean and comfortable bed and pillow.
Free Wi-Fi
Car park
Front desk [24-hour]
Restaurants
Luggage storage
Breakfast
Laundry
Non-smoking rooms
9 travelers have booked today.
Based on 10,938 verified reviews
9.4
9.3
9.2
9.0
8.9
Nearest transportation options
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Sapporo Train Station is within 0.42 km
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Sapporo Station is within 0.42 km
Location rating score
There are 191 places in walking distance!
| Value for money | 9.0 |
| Location rating | 9.3 |
| Nearest airport | Okadama Airport (OKD) |
| Distance to airport | 5.7 km |
Yes! Mitsui Garden Hotel Sapporo West offers hot water linen and laundry washing at your disposal for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
At Mitsui Garden Hotel Sapporo West, guest visitors can take part in contactless check-in and check-out option offered by this property for your comfort and safety.
While staying at Mitsui Garden Hotel Sapporo West, begin your trip by discovering the closest destinations that are within close proximity to the property which include KONAMI Sports club, Katsura Golf Club, and Satsueki Bridge.
Verified past guests that have stayed at Mitsui Garden Hotel Sapporo West had an average nightly stay of 2 nights at this property.
Mitsui Garden Hotel Sapporo West can speak up to 2 languages which includes English for visitors that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.
100.0% of our verified customer reviews have given an optimistic appraisal and remarks about this property's coffee. You can look up on more detailed customer reviews, and comments for Mitsui Garden Hotel Sapporo West down in the review section.
Past solo travelers that have stayed at this property have given Mitsui Garden Hotel Sapporo West an average rating of 9.1. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Past business travelers that have stayed at this property have given Mitsui Garden Hotel Sapporo West an average rating of 8.7. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Past families with young children that have stayed at this property have given Mitsui Garden Hotel Sapporo West an average rating of 8.9. You can look up more descriptive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Past local visitors that have stayed at this property have given Mitsui Garden Hotel Sapporo West an average rating of 9.2. You can look up on more descriptive customer testimonials, and feedback for this property down in the review section.
Mitsui Garden Hotel Sapporo West’s neighborhood is Sapporo which includes popular restaurants such as Sky Restaurant Rondo, YEBISU BAR Sapporo Apia, and Yoshino Miso Ramen, Sapporo APIA.
Prices drop the moment you sign in!

Experience Modern Comfort at Mitsui Garden Hotel Sapporo West
Nestled in the heart of Sapporo, Japan, the Mitsui Garden Hotel Sapporo West offers a contemporary retreat for travelers seeking both comfort and convenience. Opened in 2019, this stylish 4-star hotel boasts 169 well-appointed rooms that seamlessly blend modern design with traditional Japanese hospitality. Whether you are here for business or leisure, you will find a welcoming atmosphere that caters to your every need, making it an ideal base for exploring the vibrant city of Sapporo.
Guests can enjoy a smooth check-in process starting from 3:00 PM, allowing you to settle in and unwind after your journey. The hotel also offers a flexible check-out time until 11:00 AM, ensuring that you can savor every moment of your stay. Please note that while Mitsui Garden Hotel Sapporo West is a family-friendly destination, children are not permitted to stay free of charge, and additional fees may apply. With its prime location and modern amenities, this hotel is perfect for those looking to experience the best that Sapporo has to offer.
Entertainment Facilities at Mitsui Garden Hotel Sapporo West
At Mitsui Garden Hotel Sapporo West, guests can unwind and socialize in the inviting shared lounge and TV area, designed to foster a sense of community and relaxation. This cozy space is perfect for those looking to meet fellow travelers or simply enjoy some downtime after a day of exploring Sapporo. With comfortable seating and a welcoming atmosphere, the lounge invites guests to kick back, share stories, and make lasting memories.
The TV area is equipped with a large screen, allowing guests to catch up on their favorite shows or enjoy local broadcasts. Whether you want to cheer for your favorite sports team or immerse yourself in Japanese culture through film, this communal space provides the perfect backdrop for entertainment. With a warm ambiance and a friendly vibe, the shared lounge and TV area at Mitsui Garden Hotel Sapporo West ensure that relaxation and entertainment are always within reach.
Convenience Facilities at Mitsui Garden Hotel Sapporo West
At Mitsui Garden Hotel Sapporo West, convenience is at the forefront of your stay, ensuring that every aspect of your visit is seamless and enjoyable. Guests can take advantage of complimentary Wi-Fi available in all rooms, allowing you to stay connected with loved ones or catch up on work from the comfort of your accommodation. Additionally, public areas boast free Wi-Fi, perfect for those moments when you want to unwind in the lobby or plan your next adventure in Sapporo.
The hotel also prioritizes your comfort with a range of practical facilities. With a dedicated luggage storage service, you can explore the city without the burden of your bags, making it easy to enjoy your day. For those who prefer a smoke-free environment, the designated smoking area provides a comfortable space for smokers. The presence of a vending machine ensures that snacks and drinks are always within reach, while daily housekeeping keeps your room fresh and tidy. For longer stays, the on-site laundromat offers a convenient solution for your laundry needs, allowing you to refresh your wardrobe with ease.
Convenient Transport Facilities at Mitsui Garden Hotel Sapporo West
Mitsui Garden Hotel Sapporo West offers exceptional transport facilities designed to enhance your stay in the vibrant city of Sapporo. With an onsite car park, guests can enjoy the convenience of having their vehicles securely parked just steps away from the hotel entrance. This feature is particularly beneficial for those who wish to explore the surrounding areas at their own pace or embark on day trips to nearby attractions.
While the car park does incur charges, the peace of mind and accessibility it provides make it a worthwhile investment for travelers seeking comfort and convenience. Whether you’re arriving in Sapporo by car or planning to venture out for a scenic drive through the picturesque landscapes of Hokkaido, the Mitsui Garden Hotel Sapporo West ensures that your transport needs are well catered for, allowing you to focus on making the most of your stay.
Comfort and Convenience Await in Every Room at Mitsui Garden Hotel Sapporo West
Step into a serene oasis at Mitsui Garden Hotel Sapporo West, where each room is meticulously designed to ensure your utmost comfort and convenience. Enjoy the perfect climate with adjustable air conditioning that allows you to tailor the temperature to your liking. The inviting atmosphere is complemented by blackout curtains that guarantee a restful night's sleep, shielding you from the morning light. Each room is equipped with plush linens and soft towels, providing a touch of luxury that enhances your stay.
Entertainment and relaxation are at your fingertips with a modern television, perfect for unwinding after a day of exploring Sapporo. For your convenience, a refrigerator is provided, allowing you to keep your favorite snacks and beverages close at hand. You can also indulge in complimentary bottled water, as well as instant coffee and tea to kickstart your day. Additionally, the rooms feature a hair dryer and a selection of toiletries, ensuring that you have everything you need for a refreshing experience. At Mitsui Garden Hotel Sapporo West, every detail is thoughtfully curated to create a welcoming retreat in the heart of the city.
Culinary Delights at Mitsui Garden Hotel Sapporo West
At Mitsui Garden Hotel Sapporo West, dining is an experience that combines local flavors with a touch of elegance. Guests are welcomed each morning to a sumptuous breakfast buffet that showcases the best of Japanese cuisine alongside international favorites. The breakfast spread features a delightful array of freshly prepared dishes, from perfectly cooked rice and miso soup to seasonal fruits and pastries. With an inviting atmosphere and attentive service, the breakfast buffet sets the tone for a day of exploration in the vibrant city of Sapporo.
Whether you prefer a hearty start to your day or a light, refreshing meal, the breakfast options cater to all tastes, ensuring that every guest can savor the morning in a way that suits them best. The use of local ingredients not only highlights the rich culinary heritage of Hokkaido but also provides a unique opportunity for guests to experience authentic flavors right at their doorstep. Enjoy the perfect blend of comfort and quality at Mitsui Garden Hotel Sapporo West, where every breakfast is a celebration of taste.
Discover the Room Offerings at Mitsui Garden Hotel Sapporo West
At Mitsui Garden Hotel Sapporo West, guests can choose from an array of thoughtfully designed room types, ensuring a comfortable stay tailored to individual preferences. The Superior Twin Room for 3 People offers a spacious 26 square meters of modern elegance, featuring two single beds or a cozy sofa bed, perfect for families or groups. For those seeking a slightly different layout, the Comfort Twin Room also spans 26 square meters and provides the same flexible sleeping arrangements, ensuring everyone has a restful night. Meanwhile, the Moderate Twin Room and Moderate Queen Room present inviting spaces of 24 and 21 square meters respectively, accommodating travelers looking for simplicity without compromising on comfort.
For guests who desire even more luxury, the Superior Twin Room and the various Superior configurations, including options with bathtubs and showers, provide enhanced comfort with their generous layouts. The Standard rooms, featuring either a queen bed or two beds, are perfect for solo travelers or couples seeking a cozy retreat. With such diverse offerings, Mitsui Garden Hotel Sapporo West caters to every traveler's needs, making it an ideal choice for both leisure and business trips. Booking these rooms through Agoda not only guarantees you the best prices available but also ensures a hassle-free experience, allowing you to focus on enjoying your stay in the vibrant city of Sapporo.
Discover the Charms of Sapporo: A Blend of Nature and Culture
Nestled in the heart of Hokkaido, Sapporo is a vibrant city that seamlessly blends urban sophistication with the tranquility of nature. Known for its stunning parks and gardens, Sapporo is a paradise for outdoor enthusiasts. The iconic Odori Park stretches for over a kilometer and is a perfect spot to unwind, featuring seasonal flower displays and beautiful fountains. In winter, the park transforms into a magical wonderland during the Sapporo Snow Festival, attracting visitors from all over the globe to marvel at the intricate snow sculptures. Nearby, the majestic Moerenuma Park, designed by renowned artist Isamu Noguchi, offers a unique landscape that encourages exploration and relaxation amidst artful installations and lush greenery.
Sapporo is also a cultural hub, rich in history and tradition. The city is home to several museums, including the Sapporo Beer Museum, where you can delve into the history of Japan’s beloved brew while savoring a fresh pint. The historic village of Hokkaido provides a glimpse into the pioneering days of the region, featuring traditional buildings and exhibits that narrate the story of Hokkaido's development. As the sun sets, the city comes alive with a diverse culinary scene, showcasing everything from fresh seafood at the Nijo Market to the renowned Sapporo ramen, inviting you to indulge in the flavors of Hokkaido. With its breathtaking landscapes and cultural richness, Sapporo is a destination that promises unforgettable experiences.
Traveling from New Chitose Airport to Mitsui Garden Hotel Sapporo West
To reach Mitsui Garden Hotel Sapporo West from New Chitose Airport, the most convenient option is to take the Airport Express train, which whisks you away from the airport to Sapporo Station in about 37 minutes. Once you arrive at Sapporo Station, exit the station and head to the bus terminal located nearby. From there, you can catch a local bus or a taxi that will take you directly to the hotel, which is just a short distance away. The bus ride offers a glimpse of the vibrant city as you pass through the bustling streets, while a taxi provides a more direct and comfortable option, especially if you have luggage in tow.
Alternatively, if you prefer a more scenic route, consider renting a car at the airport. The drive to Mitsui Garden Hotel Sapporo West takes approximately one hour and allows you to explore the picturesque landscapes of Hokkaido along the way. The hotel is conveniently located near the city center, making it an ideal base for your adventures in Sapporo. Whether you choose the train, bus, or car, your journey to this stylish hotel will set the tone for an unforgettable stay in this beautiful region of Japan.
Explore the Vibrant Surroundings of Mitsui Garden Hotel Sapporo West
Nestled in the heart of Sapporo, the Mitsui Garden Hotel Sapporo West offers guests unparalleled access to a variety of captivating landmarks and attractions. Just a short stroll away, Odori Park stretches majestically through the city, providing a lush green oasis amidst the urban landscape. This expansive park is not only a perfect spot for leisurely walks and picnics but also hosts seasonal events and festivals, making it a lively hub of local culture. Adjacent to the park, the iconic Sapporo TV Tower stands tall, offering panoramic views of the city and beyond, inviting visitors to capture unforgettable memories from its observation deck.
For those looking to delve deeper into Sapporo's rich history, the Clock Tower (Tokei-dai) is a must-visit landmark. This charming structure, with its classic Western architectural style, serves as a symbol of the city and is a fantastic place to learn about Sapporo's past. Just a short distance away, the Hokkaido Government Office showcases stunning architecture and lush gardens, perfect for a leisurely stroll. The vibrant nightlife of Susukino is also within easy reach, offering a plethora of dining and entertainment options. Nature enthusiasts will appreciate nearby attractions such as Mt. Moiwa and Mt. Okura Observatory, where breathtaking views of the city and surrounding landscapes await. With so many remarkable sights just moments from the hotel, guests are sure to have an unforgettable experience in Sapporo.
Convenient Transport Links Surrounding Mitsui Garden Hotel Sapporo West
Mitsui Garden Hotel Sapporo West is ideally situated in the heart of Sapporo, providing guests with unparalleled access to a variety of public transport options. Just a short distance away, Sapporo Train Station serves as a major hub for travelers, connecting them to regional and national destinations. For those looking to explore the surrounding areas, Shin Sapporo Train Station is also within easy reach, offering additional train services that make it simple to venture beyond the city.
When it comes to navigating Sapporo itself, the hotel is conveniently located near several subway stations, including Odori Subway Station and Susukino Subway Station. These stations are key stops for visitors wishing to explore the vibrant entertainment and shopping districts nearby. Additionally, Nakajima Koen Subway Station and Hosui Susukino Subway Station provide further options for those eager to discover the city's parks and cultural attractions. For bus travelers, the Sapporo Chuo Bus Terminal and Bus Center Mae Subway Station are both within close proximity, ensuring that guests can easily access various routes throughout the city. With Nishi 11 Chome Subway Station and Nishi 4 Chome Tram Station also nearby, the Mitsui Garden Hotel Sapporo West truly stands out as a gateway to Sapporo's extensive public transport network.
Culinary Delights Surrounding Mitsui Garden Hotel Sapporo West
Guests at Mitsui Garden Hotel Sapporo West are perfectly positioned to indulge in a vibrant culinary scene that showcases the best of Sapporo's flavors. Just a short stroll away, the Sapporo Beer Garden beckons with its lively atmosphere, offering a unique experience to savor local brews alongside delicious grilled lamb. For ramen enthusiasts, Ramen Shingen and Ebisoba Ichigen Main Shop serve up steaming bowls of rich, flavorful noodles that are a must-try. If you're in the mood for something spicy, Suage+ offers a delightful take on Sapporo's famous miso ramen. For a taste of India, JYOTI The Door to India presents an exquisite menu of authentic dishes that transport your taste buds straight to the subcontinent. The nearby Sapporo Grand Hotel features fine dining options, while Izakaya Aiyo invites guests to experience traditional Japanese izakaya culture with an array of small plates. Don't miss the direct from the farm Sapporo Station Kita 3-jo Store for fresh, local ingredients, or Kitano Gurume for a cozy dining experience. For more ramen options, Sapporo Ramen Haruka and the Sapporo Station (Restaurant) are perfect for a quick yet satisfying meal, ensuring that every culinary craving is met just moments from your comfortable stay.
Shop Till You Drop: A Shopper's Paradise Surrounding Mitsui Garden Hotel Sapporo West
The Mitsui Garden Hotel Sapporo West is ideally situated amidst a vibrant shopping scene that caters to every taste and budget. Just a short stroll away, the Sapporo Underground Shopping Arcade beckons with its labyrinth of boutiques, cafes, and specialty shops, perfect for leisurely browsing or a quick shopping spree. For those seeking a more traditional retail experience, the nearby Tokyu and Daimaru Department Stores offer an array of high-end brands and local goods, ensuring that you find the perfect souvenir or gift. Don't miss the eclectic charm of Don Quijote, known for its quirky products and irresistible bargains, or the upscale offerings at Mitsukoshi and Parco Department Stores, where fashion meets sophistication. For a taste of local culture, visit the Sapporo Jyogai Market, where fresh seafood and Hokkaido delicacies await. Additionally, the Mitsui Outlet Park Sapporo-Kitahiroshima presents a fantastic opportunity to snag designer items at discounted prices. And for a sweet treat, indulge in the famous pastries from Kinotoya, a beloved local bakery that promises to satisfy your cravings. With such an abundance of shopping landmarks nearby, guests at Mitsui Garden Hotel Sapporo West are perfectly positioned to explore and enjoy the retail delights of Sapporo.
Unveiling the Value of Mitsui Garden Hotel Sapporo West
At Mitsui Garden Hotel Sapporo West, guests can expect to indulge in a stay that typically ranges from $251 to $300 per night. This price point reflects not only the hotel's exceptional quality and service but also its prime location, offering convenient access to Sapporo's vibrant attractions. The hotel's modern design and thoughtfully curated amenities ensure that every moment spent here is a blend of comfort and luxury, making it a worthwhile investment for travelers seeking an unforgettable experience in the heart of Japan's northern capital.
In comparison, the average hotel room in Sapporo is priced between $151 and $200, which highlights the premium experience that Mitsui Garden Hotel Sapporo West provides. While there are more budget-friendly options available in the city, few can match the level of sophistication and convenience offered at this esteemed establishment. For those looking to elevate their stay and enjoy a serene retreat after exploring Sapporo's bustling streets, the Mitsui Garden Hotel Sapporo West stands out as a compelling choice, justifying its slightly higher price with exceptional service and an inviting atmosphere.
Exceptional Stay at Mitsui Garden Hotel Sapporo West
Guests at Mitsui Garden Hotel Sapporo West consistently rave about their delightful experiences, highlighting the hotel's immaculate cleanliness and spacious accommodations. Many reviewers appreciate the generous room sizes, especially when compared to typical Japanese standards, allowing for a comfortable and relaxing stay. The kind and accommodating staff are frequently mentioned, as they go above and beyond to ensure that every guest feels welcomed and well taken care of.
The hotel's prime location is another standout feature, making it incredibly convenient for guests to explore the vibrant city and indulge in local culinary delights, with a nearby department store offering a variety of food options. Reviewers also express their satisfaction with the hotel's breakfast, praising the delicious buffet that remains open even amidst challenges faced by many establishments during the pandemic. Overall, guests wholeheartedly recommend Mitsui Garden Hotel Sapporo West as an excellent choice for anyone seeking a memorable stay in Sapporo.
Exceptional Comfort and Unmatched Hospitality at Mitsui Garden Hotel Sapporo West
Mitsui Garden Hotel Sapporo West stands out as a beacon of comfort and quality, consistently earning high praise from guests who appreciate its exceptional value and outstanding facilities. With an impressive overall rating of 9.1, this hotel is a prime choice for travelers seeking a memorable stay in Sapporo. The meticulous attention to detail is evident in every corner, ensuring that visitors enjoy a serene and inviting atmosphere that feels like a home away from home.
Guests are particularly impressed by the hotel's remarkable cleanliness, boasting a stellar rating of 9.4. This commitment to hygiene and upkeep creates a welcoming environment that enhances the overall experience. Additionally, the hotel's prime location, rated at 9.3, allows visitors to easily explore the vibrant city, making it an ideal base for discovering the rich culture and attractions that Sapporo has to offer. Complemented by a dedicated staff performance rating of 9.2, guests can expect courteous service and personalized attention that elevate their stay to new heights.
Excellent8.9
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Parking Restrictions Due to Traffic Controls for the Hokkaido Marathon 2026
We would like to express our sincere gratitude for your continued patronage of Mitsui Garden Hotel Sapporo West.
The Hokkaido Marathon will be held on Sunday, August 30, 2026.
Due to the event, traffic restrictions will be implemented in various parts of the city, including around the course, and heavy congestion is expected in the surrounding area.
Our hotel parking lot is also located within the traffic restriction zone, and there will be times when it will not be available.
If your arrival coincides with the traffic restriction period, we will guide you to nearby parking lots.
■Hotel Parking Restrictions
Sunday, August 30, 2026, 08:00 AM - 03:00 PM (tentative)
*Parking will be restricted from the day before.
For details, please refer to the "Hokkaido Marathon 2026 Official Website".
If you have any questions regarding parking, please contact the hotel.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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The hotel's staff receives high praise for their friendliness and helpfulness. Guests appreciate the staff's willingness to go above and beyond to ensure a comfortable and memorable stay. The hotel's location near Sapporo Station makes for easy access to public transportation. Guests enjoy the modern design and amenities of the spacious and clean rooms. The hotel receives compliments for its good service and excellent value for money.
Few guests found breakfast quality lacking but most reviews did not mention this.
Location
Cleanliness
Service
Breakfast
Room size
Hot spring
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Value for money
Bathroom
The location was great, and despite the unfortunate rain during our stay, I was grateful that they lent us an umbrella. The only thing that bothered me was the dust accumulating on the fan in the women's large bathroom. Everything else was clean. I would like to stay again.
この度は三井ガーデンホテル札幌ウエストをご利用いただき、誠にありがとうございます。 また、ご多忙の中ご感想をお寄せいただき、心より御礼申し上げます。 あいにくのお天気の中でのご滞在ではございましたが、立地やスタッフの対応、 貸出用の傘がお役に立てたとのこと、大変嬉しく拝読いたしました。 ご友人とのご旅行が、少しでも快適なひとときとなっておりましたら幸いでございます。 一方で、大浴場の扇風機の清掃が行き届いておらず、 ご不快の念をおかけしましたこと、深くお詫び申し上げます。 頂戴いたしましたご指摘は真摯に受け止め、早急に確認・清掃を実施するとともに、 再発防止に努めてまいります。 そのような中でも「また泊まりたい」とのお言葉を頂戴し、大変光栄に存じます。 次回お越しいただく際には、より一層ご満足いただけるご滞在をご提供できますよう、 スタッフ一同精進してまいります。 またのご来館を心よりお待ち申し上げております。 三井ガーデンホテル札幌ウエスト 宿泊支配人
Mitsui Hotel provides a very satisfying stay experience. One word that comes to mind is clean. Moreover, its location is very strategic, making access to various places easy. The provided rooms feel spacious and comfortable, offering enough space to rest peacefully. Simple, but truly memorable.
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay. We are sincerely honored to receive your many kind words of praise. Such encouraging feedback from our guests is our greatest source of motivation. Our Superior Twin rooms are more spacious than the Standard Twin rooms, and we are truly pleased to hear that you were able to relax and enjoy your stay with us this time. We will not become complacent with your kind words and will continue to strive for excellence so that we may receive your praise again in the future. We sincerely look forward to your next visit. Mitsui Garden Hotel Sapporo West Rooms Department Manager
When I opened the door and entered the room, I was really impressed by its chic and sophisticated atmosphere! Right after entering, there was a shower booth, and I found it very helpful to have many places to hang coats and scarves! There was a door behind the washbasin area that separated the entrance from the bedroom! Overall, the room was clean and chic, but there were some stains on the cup, and the foldable stand mirror placed under the TV had a considerable amount of eye makeup on it 😅 When I dropped off my luggage before check-in, the explanation about the luggage being taken to my room during check-in, and the very polite service during check-out left a good impression on me 😆 The common area? had a drinks bar with snack options like Umaibo and chocolate, and it was a relaxing space! I would definitely like to use it again 😊
三井ガーデンホテル札幌ウエストをご利用いただき、誠にありがとうございます。お忙しい中、ご滞在に関するご感想をお寄せいただき、心より感謝申し上げます。 多くの不備があったことは承知しておりますが、客室やご宿泊者様専用ラウンジについてお褒めの言葉をいただき、大変嬉しく存じます。このようなお言葉こそが、私たちにとって何よりの喜びです。 しかしながら、客室の清掃に関して、入念な点検が不十分であったためご不便をおかけしましたこと、深くお詫び申し上げます。毎日の清掃や定期的な特別清掃を通じて、お客様に快適にお過ごしいただけるよう努めておりますが、見落としがあったことにつきまして、心よりお詫び申し上げます。 今後も、すべてのお客様に快適なご滞在をご提供できるよう努めてまいります。次回札幌にお越しの際は、ぜひ当ホテルをご利用いただき、またご感想をお聞かせいただければ幸いです。この度は素敵なご感想をいただき、誠にありがとうございました。スタッフ一同、皆様の再来館を心よりお待ちしております。 三井ガーデンホテル札幌ウエスト 宿泊支配人
The staff who greeted us were very friendly, which made me feel good. The location was great as it was right next to the station, and the spacious room compared to other Japanese hotels was really nice. However, perhaps because it had carpeted floors, I noticed dust floating around, and since there was no ventilation, my throat felt scratchy. (Since my companions didn’t have any issues, it might just be my problem.)
Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We were delighted to read your kind words regarding our staff’s service. We also sincerely appreciate that you were satisfied with our location and the spaciousness of your room. However, we sincerely apologize for any discomfort you experienced regarding the room environment. We take your feedback seriously and will use it as a reference for future improvements in managing the indoor environment, including cleaning and ventilation. Thank you very much for sharing your valuable feedback. We will continue to strive to make your stay with us even more comfortable, so please do stay with us again the next time you visit Sapporo. Mitsui Garden Hotel Sapporo West Rooms Department Manager
400 meters to public transportation
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Everything is perfect.”
The location from Sapporo Station was great, and the rooms and facilities were very clean everywhere! The room was stylish, and the pajamas were super comfortable. The large public bath was also very pleasant, and I was completely satisfied. They kindly stored our luggage before and after check-in and froze our ice packs, and the staff's service was excellent. The quality at this price was amazing. It has become a hotel I absolutely want to stay at again! My first trip to Hokkaido turned out to be the best trip ever. Thank you very much! ^ ^
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。 また、ご宿泊の感想をお寄せくださり重ねて御礼申し上げます。 パジャマをはじめ、客室や大浴場につきましても高評価を頂きました事は私どもにとりまして何よりの励みとなります。 至らぬ点も多くあったと存じますが、お褒めのお言葉、そして何より次回もまた泊まりたいとのお言葉を頂戴でき、大変嬉しく存じます。今回頂戴したこのお言葉に慢心することなく、今後もお客様に快適なホテルステイを提供できるよう、一同日々精進して参ります。 次回札幌にお越しの際にも是非三井ガーデンホテル札幌ウエストをご利用くださいませ。 またのご利用をスタッフ一同心よりお待ち申し上げております。 この度はご投稿いただきまして、誠にありがとうございます。 三井ガーデンホテル札幌ウエスト 宿泊支配人