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Krystal Grand Los Cabos - All Inclusive
Krystal Grand Los Cabos - All Inclusive
Krystal Grand Los Cabos - All Inclusive
Krystal Grand Los Cabos - All Inclusive
Krystal Grand Los Cabos - All Inclusive
Krystal Grand Los Cabos - All Inclusive
Krystal Grand Los Cabos - All Inclusive

Removed from saved list

7.5

Very good

41 reviews

41 reviews

See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Spider Web 1.1 km
Cuadra San Francisco 1.9 km
Mejicanisimo 2.1 km
Municipal Tourist Office 2.4 km
Flor Del Desierto 2.6 km
Veryka Art Gallery 3.0 km
La Sacristia Art & History 3.0 km
Ambar House Unique Jewelry 3.0 km
Artesanias Pancho's 3.1 km
Post Office 3.1 km

Krystal Grand Los Cabos - All Inclusive

Carretera Transpeninsular km. 29, Zona Hotelera, San Jose Del Cabo, Mexico, 23400 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Zona Hotelera part of San Jose Del Cabo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Los Cabos International Airport. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Sauna

Currency exchange

Air conditioning

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Kids club

Luggage storage

Cash withdrawal

This property is in high demand!

4 travelers have booked today.

Value for money7.1
Distance to city center7.5 Km
Location rating8.0

Rooms available at Krystal Grand Los Cabos - All Inclusive

Excellent
Room comfort & quality

8.2

Deluxe Room Double
...
  • Room size: 34 m²/366 ft²
  • Street view
  • 2 double beds
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Junior Suite Ocean View King
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 2 double beds and 1 king be...
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Junior Suite Ocean View Double
...
  • Room size: 49 m²/527 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Deal of the Day
...
  • Room size: 34 m²/366 ft²
  • Garden view
  • 2 double beds
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Deluxe Garden View King
...
  • Room size: 34 m²/366 ft²
  • Garden view
  • 1 king bed
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Deluxe Room King
...
  • Room size: 34 m²/366 ft²
  • Street view
  • 1 king bed
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Suite Palmilla Ocean View King
...
  • Room size: 51 m²/549 ft²
  • Sea view
  • 1 double bed
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Suite Palmilla Ocean View Double
...
  • Room size: 51 m²/549 ft²
  • Sea view
  • 2 double beds
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Altitude Presidential Suite Ocean View
...
  • Room size: 117 m²/1259 ft²
  • Sea view
  • 1 queen bed
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Altitude Governor Suite Ocean View
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 queen bed and 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Krystal Grand Los Cabos - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Krystal Grand Los Cabos - All Inclusive?

A stay at Krystal Grand Los Cabos - All Inclusive also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around San Jose Del Cabo with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Krystal Grand Los Cabos - All Inclusive?

Wake up to a great buffet breakfast at Krystal Grand Los Cabos - All Inclusive. Children can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Krystal Grand Los Cabos - All Inclusive?

Krystal Grand Los Cabos - All Inclusive features 5 on-site restaurants for your dining convenience.

Can special events be hosted at Krystal Grand Los Cabos - All Inclusive?

Your special occasion or event can be hosted at one of the 4 versatile venues. Large events and gatherings such as weddings, private events and engagements can be hosted at Krystal Grand Los Cabos - All Inclusive. Small or intimate events like birthday parties and honeymoons can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Krystal Grand Los Cabos - All Inclusive?

On-site venues and convenient event services make Krystal Grand Los Cabos - All Inclusive an ideal choice for hosting events such as seminars and meetings. All available venues come in different styles and sizes and can accommodate up to 900 people.

What is the smoking policy at Krystal Grand Los Cabos - All Inclusive?

Krystal Grand Los Cabos - All Inclusive does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Krystal Grand Los Cabos - All Inclusive?

Restaurants including Syriaccus Bar, Loncheria Trasvina and Mama Mia are popular in Krystal Grand Los Cabos - All Inclusive’s neighborhood which is known as Zona Hotelera.

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Explore the neighborhood

What people love about Krystal Grand Los Cabos - All Inclusive

  • 7.2

    Very good

    "The pool was nice."

    samiayah

    |

    June 29, 2019

  • 7.6

    Very good
    Cleanliness

    "This hotel was very clean and nice yet it needs to improve dining quality at all food places on site."

    Courtney

    |

    February 9, 2019

Property ranking|Compared to 64 San Jose Del Cabo properties
See all rankings
Cheapest price score
Room comfort score
8.2/10
Value for money score
7.1/10
Location score
8/10
Better than
97
%
of San Jose Del Cabo properties
Better than
95
%
of San Jose Del Cabo properties
Better than
84
%
of San Jose Del Cabo properties
Better than
84
%
of San Jose Del Cabo properties
Overall rating:

7.5

Very good
41 reviews
Cleanliness
7.7
Facilities
7.0
Location
8.0
Read all reviews >
More about Krystal Grand Los Cabos - All Inclusive

More about Krystal Grand Los Cabos - All Inclusive

Krystal Grand Los Cabos - All Inclusive

Krystal Grand Los Cabos - All Inclusive is a distinct addition to San Jose Del Cabo and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Krystal Grand Los Cabos - All Inclusive.
Krystal Grand Los Cabos - All Inclusive provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring San Jose Del Cabo is made even more convenient with the car hire and shuttle services available at the resort. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Krystal Grand Los Cabos - All Inclusive. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Krystal Grand Los Cabos - All Inclusive include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Krystal Grand Los Cabos - All Inclusive. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
Krystal Grand Los Cabos - All Inclusive lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Water sports are incredibly convenient with water park provided by Krystal Grand Los Cabos - All Inclusive. Have fun with your friends or family, or even meet new people at the library.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 96% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 92% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in San Jose Del Cabo.

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Amenities and facilities
Very good
Facilities

7

Most talked about facilities

Swimming Pool

2 mentions

Beach

2 mentions

Food & Dining

1 mention

Car Park

1 mention

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Horseback riding
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water park
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • All rooms include breakfast, lunch, dinner, and drinks, at no extra cost
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [private]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Individual air conditioning
  • Internet access – wireless
  • Linens
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Towels
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Restaurante O

  • Menu: Buffet, A-la-carte

Restaurante Ayami

  • Cuisine: Asian
  • Menu: Buffet
Location
Carretera Transpeninsular km. 29, Zona Hotelera, San Jose Del Cabo, Mexico, 23400
Excellent
Location

8

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:00
  • Check-out until12:00

Getting around

  • Distance from city center7.5 Km
  • Travel time to airport (minutes)20

Extras

  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges5
  • Number of floors7
  • Number of restaurants5
  • Number of rooms 429
  • Room voltage110
  • Year property opened2008
  • Most recent renovation2017

Reviews of Krystal Grand Los Cabos - All Inclusive from real guests

Provided by verified guests of Agoda
7.5
/
10
Cleanliness7.7
Facilities7.0
Location8.0
Room comfort and quality8.2
Service7.8
Value for money7.1
High score for San Jose Del Cabo
Rating
9+ Exceptional (4)
8-9 Excellent (6)
7-8 Very Good (8)
6-7 Good (4)
<6 Below Expectation (5)
Time of the year
Mar - May (3)
Jun - Aug (6)
Sep - Nov (4)
Dec - Feb (14)
All guests (41)
All room types
All languages

Show reviews that mention 

Showing 27 verified guest comments
12
7.7
Very good
Brandy from United States
Family with young children
Junior Suite Ocean View King
Stayed 4 nights in December 2011

Lovely Property without all the bells & whistles”

Cozy with comfortable rooms & beds and a laid back atmosphere

this is definitely not one of the huge all-inclusives that you would find in the zona hotelera, but a cozy property with all the amenities you need to have a nice relaxing time in san jose. it's right on the beach with 2 pools. the rooms come with kitchenettes (incl. blender) and the supermarket is a 15 min walk away. there isn't much in the immediate vicinity, but a cab ride will get you to san jose del cabo's downtown. tip: fill your water bottles for free in the gym.

Reviewed January 12, 2012

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7.2
Very good
Fredricka from United States
Couple
Junior Suite Ocean View Double
Stayed 2 nights in December 2018

IT WASNT BAD”

The food was ABSOLUTELY the worst, but the staff and the views were amazing! Everything closes early, the pools closed at 8pm and the swim up bar closed at 5pm. We rented a car but this resort isn’t close to the good stuff, if you want to be around the action and the marinas and boat tours you need to stay in Cabo San Lucas and not San Jose Cabo where this resort is! This is more old people or couples that want to be secluded! The drive down to the activities was about 35 minutes everyday. I would NEVER book with agoda again though! They do not answer the phone and do not respond to the hotel thank God the hotel was able to fix a booking situation because I wanted to upgrade to a swim out suite!

Reviewed December 13, 2018

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8.8
Excellent
Analynne from Philippines
Solo traveler
Junior Suite Ocean View Double
Stayed 2 nights in January 2016

Nice resort”

This is a nice resort if you just want to stay in one place. However, if you want to go into town, you will have to catch a bus or a take a taxi around 45 mins to Cabo San Lucas.

Reviewed March 08, 2016

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6.3
Good
Christina from United States
Solo traveler
Junior Suite Ocean View King
Stayed 2 nights in February 2012

Comfortable property with friendly service.”

Rooms are very clean, comfortable and having a kitchenette is convenient.

The customer service is friendly, gracious and accommodating. The property itself is in very nice condition and the location is convenient to both San Jose and Cabo San Lucas. The food and drinks could use some improvement. The menus are a strange mix of Italian and local Mexican cuisine which neither is done well. Had dinner in the restaurant the 1st night and my shrimp entree was overly salty & I wasn't able to finish it. The next night, dined light in the bar and the burger I had was the worst rendition of a cheese burger I've ever had. Beers and wine were good but the margaritas were too sweet - I stuck with wine & beer for the rest of my stay.

Reviewed February 09, 2012

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6.8
Good
Bryan from United States
Couple
Deluxe Room King
Stayed 2 nights in August 2020

Not the greatest ”

We stayed fir our 1 year anniversary. Outside of the staff being awesome the rest not so good. Gym was closed, restaurants were the same everyday, buffet was closed, food was cold, room service slow, and just not worth the money. The gym did open back up on our last day there but literally had no free weights or cable attachments for the machine. I would not recommend staying there, just book Riu in Cabo for a better experience!

Reviewed September 03, 2020

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Dear Bryan, Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret to learn your stay was far from pleasant and not having been able to fulfill your expectations. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Best regards, Yesenia Santos Social Media Coordinator/ eConcierge

Responded September 08, 2020
Krystal Grand Los Cabos - All Inclusive
7.2
Very good
samiayah from United States
Couple
Junior Suite Ocean View King
Stayed 4 nights in June 2019

You get what you pay for”

For the price I paid this was a great resort all inclusive. There was a line for the buffet in the morning standing in the sun. The staff was super nice when they got to you. The service was slow. The rooms was nice. I had to keep requesting more towels. But the housekeeper did a great job. The pool was nice. The adult pool had a swim up bar but pool dirty. Also it's hard to get a lounge chair due to people holding them with towels for hours. The 4 restuarant at the resort was cool. Food good but slow service. I paid 700 for 4 nights for my hubby and I for my birthday. And I missed my flight the first day so they was able to extend my stay without charging me. So if your on a budget and dont mind a little set backs. This is the place for you.

Reviewed June 29, 2019

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10.0
Exceptional
Eric from United States
Couple
Junior Suite Ocean View Double
Stayed 2 nights in June 2014

Chillax Central: nice lil' surf hotel”

location, spacious room (master suite w/ high ceilings), right on the beach...

wonderful stay! great place. would return again. lots of surfers and families. mellow, relaxed vibe. loved our room. hotel staff was great, at one point there was a problem with agoda online description of hotel vs. actual services -- no tub w/whirlpool avail. -- staff resolved our issue by giving us an extra night at discount. the food was surprisingly good, lots of regional specialties with ace presentation. balcony beach view was hard to beat! wi-fi was a bit spotty but not really the hotel's fault. overall, kind of a gem, would rate as a 4-star.

Reviewed June 18, 2014

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8.7
Excellent
Brooke from United States
Couple
Junior Suite Ocean View King
Stayed 1 night in December 2013

Great beach ”

Beach, pool, nice staff

We only stayed for a night after traveling baja for a week. Hotel was nice and clean and staff was great. Beach was very well kept and they had nice pools. We didn't venture out much because it was such a short stay but enjoyed in none the less. Would definitely stay again. The prices were very reasonable.

Reviewed February 24, 2014

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9.0
Exceptional
Britleigh from United States
Couple
Junior Suite Ocean View King
Stayed 1 night in January 2015

Loved the on-beach location”

Beach, comfortable bed, friendly staff

The management and staff were very friendly and accommodating! The bed was very comfortable and the small kitchen allowed us to prepare our own food in our room. We loved that the hotel was right on the beach!

Reviewed January 08, 2015

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9.0
Exceptional
wendy from Canada
Family with teens
Junior Suite Ocean View King
Stayed 2 nights in February 2012

Beautiful location room was very nice”

Got a great price an upgrade to water front!

i would recommend this hotel helpful desk clerks free parking. on the beach attractive room the only thing i would say is a warning that the bar charges seemed extreme .

Reviewed February 25, 2012

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7.6
Very good
Natalie from United Kingdom
Group
suite ocean view king bed
Stayed 7 nights in April 2019

Fabulous beachside location, relaxed atmosphere ”

Pros: A huge, spacious, clean beach Great beach for surfing Choice of 4/5 swimming pools Only 20 minutes drive to/from airport Fantastic views from (high floor) balcony Many entertainment activities organised by hotel staff throughout day and evening Cons: Reception staff do not appear to communicate with each other and seem out of their depth - any requests dealt with very slowly or not dealt with at all.

Reviewed April 24, 2019

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Dear Natalie, Thank you so much for taking the time to share your review about your recent stay at our resort. We appreciated our guests’ feedback as it helps us to improve our service levels. We are delighted to know that you had a wonderful time at our resort thanks to the service provided by our wonderful staff members. We hope you had enjoyed our facilities as well as the amenities we have for our guests. However we would like to apologize for the service provided by front desk, we have shared your review with our managers to make the proper following. We hope to welcome you back in a near future to keep pampering you as you deserve. Sincerely, Yesenia Santos Social Media Coordinator

Responded April 28, 2019
Krystal Grand Los Cabos - All Inclusive
9.0
Exceptional
deborah from United States
Couple
Junior Suite Ocean View King
Stayed 3 nights in December 2011

Great Boutique Hotel”

intimate, quiet, nice pool, on the beach

if you like a smaller place versus a huge resort, this is the place. quiet, intimate. staff very friendly but not intrusive. we thought we had a loft but ended up with a beautiful room with a balcony wnd view of the water. we opened the screen door at night to hear the waves crashing. could see the sunrise right from our bed! the italian restaurant was sub-par and very expensive. however, breakfast was excellent.

Reviewed January 10, 2012

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7.6
Very good
Courtney from United States
Couple
1 King Bed Junior Suite Garden View
Stayed 3 nights in February 2019

Food really needs to be improved at the restaurants and all you can eat buffet”

Food at the buffet was lacking variety and had no flavor. A majority of the food was cold and made us feel sick afterwards. This hotel was very clean and nice yet it needs to improve dining quality at all food places on site.

Reviewed February 09, 2019

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7.0
Very good
annie from France
Couple
Junior Suite Ocean View King
Stayed 6 nights in March 2012

great location,staff a bit disorganised on sundays”

hotel "on the beach" in a quiet area

We arrived on saturday night, and had a n horrible room on the car park and near the air conditionning station, at midnight we moved to the reception to complain because I asked for a sea front view and the manager wrote me O.k We had it, when he was back, I mean on Monday, so we spent 2 bad days on the 6 Finally we suceeded and had a nice room!!! Mind,if the boss is out , you will find nobody else to solve the problem!

Reviewed March 21, 2012

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10.0
Exceptional
Charlotte from United States
Solo traveler
Deluxe Room Double
Stayed 1 night in December 2020

Room type”

Besides the room I was assigned, everything else was excellent.

Reviewed December 05, 2020

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8.0
Excellent
Gerald from United States
Couple
Junior Suite Ocean View King
Stayed 2 nights in November 2012

Nice resort with good price”

Price, good location

had a lot a trouble getting keys that worked on room door. took almost 24 hours to finally got keys that worked.

Reviewed December 08, 2012

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10.0
Exceptional
Errorka from United States
Solo traveler
Deluxe Room Double
Stayed 3 nights in December 2019

Best Friends Getaway ”

Traveled with my BFF who recently lost her spouse.

Reviewed December 24, 2019

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Dear Errorka, Thank you for taking the time to share your comments of your recent stay with us, it is a pleasure for us to read that you and your friend had a great time. We work really hard every day to create amazing experiences for every guest in the resort, hopefully, we have the chance to be your venue on your next visit to this wonderful destination, it will be our pleasure to welcome you back. Warmest regards, Yesenia Santos Social Media Coordinator/ eConcierge Reflect Los Cabos esort & Spa

Responded December 27, 2019
Krystal Grand Los Cabos - All Inclusive
10.0
Exceptional
milena from United States
Couple
Altitud Junior Suite Ocean Front King
Stayed 3 nights in February 2020

Exceptional”

Love everything about it!!!!

Reviewed February 29, 2020

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Dear Milena, We appreciate the time you have dedicated to share your review of your recent stay with us. It is a pleasure to know that we exceeded your expectations and we truly hope to have the opportunity to welcome you back soon and offer you another memorable stay. Cordially, Yesenia Santos Social Media Coordinator / eConcierge

Responded March 03, 2020
Krystal Grand Los Cabos - All Inclusive
4.0
Victor
Couple
Altitud Junior Suite Ocean Front King
Stayed 2 nights in March 2019

What a disaster! ”

We were only there for a couple nights which means we only had one full day there. Arrived around 2 in the afternoon the first day and everything appeared to be nice. However, once we were able to get a closer look we noticed the place was falling apart. Broken this and broken that. Our room was decent, kind of small but big bed that was pretty comfortable. Automatic black out curtains were cool especially since we ended up having to stay in our room most of our short stay. We went to the Mexican restaurant our first night

Reviewed March 16, 2019

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Dear Guest, Thank you for sharing your feedback through this mean. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Sincerely, Yesenia Santos Social Media Coordinator/ Econcierge

Responded March 21, 2019
Krystal Grand Los Cabos - All Inclusive
6.8
Good
Lawrence from United States
Family with teens
Junior Suite Ocean View King
Stayed 1 night in November 2015

yh”

yhh

Reviewed December 11, 2016

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12
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