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The Royal Sands Resort & Spa
The Royal Sands Resort & Spa
The Royal Sands Resort & Spa
The Royal Sands Resort & Spa
The Royal Sands Resort & Spa
The Royal Sands Resort & Spa
The Royal Sands Resort & Spa

Removed from saved list

9.2

Exceptional

49 reviews

49 reviews

Housekeeping5
Swimming Pool1
Beach1
See map

9.4

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Avenida Kukulkan 480 m
Interactive Aquarium 1.3 km
La Isla Shopping Village 1.4 km
Mayan Museum of Cancun 2.9 km
Playa Delfines 3.9 km
El Rey Archaeological Zone 4.4 km
Torre Escenica 5.5 km
Wet'n Wild Cancun 9.6 km
Mercado 28 Market 9.9 km
Xoximilco Cancun by Xcaret 14.9 km
Nearby landmarks
Backstage Theatre 140 m
Luxury Avenue 320 m
Luxury Avenue Cancun 330 m
Hacienda Tequila Cancun 390 m
Kukulcan Plaza 470 m
Museo Sensorial del Tequila 480 m
Avenida Kukulkan 480 m
International Medical Center 860 m
Fashion Harbour 1.2 km
Interactive Aquarium 1.3 km
2021

The Royal Sands Resort & Spa

Blvd Kukulcan Km 13.5 No 32, Hotel Zone, Cancun, Mexico, 77500 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hotel Zone part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

480 meters to Avenida Kukulkan

Top Value

Front desk [24-hour]

Private beach

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information. "

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money9.2
Location rating9.4
Nearest airportCancun International Airport (CUN)
Distance to airport12.8 km

Rooms available at The Royal Sands Resort & Spa

Deluxe Two Bedroom Master Suite
...
  • Room size: 141 m²/1518 ft²
  • Sea view
  • 2 double beds & 1 king bed ...
Enter dates to see prices
Junior Suite
...
  • Room size: 41 m²/441 ft²
  • Partial ocean view
  • 2 double beds
Enter dates to see prices
Deluxe Two Bedroom Master Suite (2 Adults + 2 children)
...
  • Room size: 141 m²/1518 ft²
  • Sea view
  • 2 double beds & 2 single be...
Enter dates to see prices
Deluxe Two Bedroom Master Suite Beachfront
...
  • Room size: 141 m²/1518 ft²
  • Balcony/terrace
  • 2 double beds & 2 single be...
Enter dates to see prices
Deluxe One Bedroom Suite Beachfront
...
  • Room size: 82 m²/883 ft²
  • Beach view
  • 1 king bed and 2 double bed...
Enter dates to see prices
Deluxe Two Bedroom Master Suite Beachfront (2 Adults + 2 children)
...
  • Room size: 141 m²/1518 ft²
  • Balcony/terrace
  • 2 double beds & 1 king bed ...
Enter dates to see prices
Deluxe One Bedroom Suite
...
  • Room size: 82 m²/883 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Junior Suite BeachFront
...
  • Room size: 41 m²/441 ft²
  • Beach view
  • 2 double beds
Enter dates to see prices
Deluxe Two Bedroom Suite Beachfront
...
  • Room size: 141 m²/1518 ft²
  • Beach view
  • 2 single beds and 1 king be...
Enter dates to see prices
Deluxe Two Bedroom Suite
...
  • Room size: 141 m²/1518 ft²
  • Ocean view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does The Royal Sands Resort & Spa have a hot tub?

A hot tub is one of the facilities available at The Royal Sands Resort & Spa.

What time is check-in and check-out at The Royal Sands Resort & Spa?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Royal Sands Resort & Spa?

A stay at The Royal Sands Resort & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Royal Sands Resort & Spa has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange car rental for you.

What are my dining options at The Royal Sands Resort & Spa?

The Royal Sands Resort & Spa features 3 on-site restaurants for your dining convenience.

What is the smoking policy at The Royal Sands Resort & Spa?

The Royal Sands Resort & Spa does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby The Royal Sands Resort & Spa?

The Royal Sands Resort & Spa’s neighborhood is Hotel Zone which includes popular restaurants such as Santos Mariscos, Hacienda Sisal and Tortas Brava.

What popular shopping places are close to The Royal Sands Resort & Spa?

The Royal Sands Resort & Spa is located in Hotel Zone area which features shopping places such as La Isla Shopping Village, Flea Market Coral Negro and Luxury Avenue Cancun.

What are popular attractions near The Royal Sands Resort & Spa?

The Royal Sands Resort & Spa’s location in the Hotel Zone neighborhood makes it close to famous attractions including Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium.

What popular beaches are close to The Royal Sands Resort & Spa?

The Royal Sands Resort & Spa’s Hotel Zone neighborhood also includes Playa Delfines, Playa Tortugas and Mandala Beach.

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Explore the neighborhood

What people love about The Royal Sands Resort & Spa

  • 10

    Exceptional

    "Great place to stay."

    Raechel

    |

    April 25, 2022

  • 10

    Exceptional

    "Very nice resort, amenities great, fun, lots of activities"

    Lisa

    |

    October 22, 2021

  • 10

    Exceptional

    "Friendliest, most hard working people you would ever want to meet."

    John

    |

    October 18, 2021

Property ranking|Compared to 1,012 Cancun properties
See all rankings
Value for money score
9.2/10
Location score
9.4/10
Service score
9.3/10
Cleanliness score
9.3/10
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
98
%
of Cancun properties
Overall rating:

9.2

Exceptional
49 reviews
Cleanliness
9.3
Facilities
8.8
Location
9.4
Read all reviews >
What travelers say they love:
Good staff, good location and clean hotel
Hsu from Mexico
Couple
More about The Royal Sands Resort & Spa

More about The Royal Sands Resort & Spa

The Royal Sands Resort & Spa

Wake up to the wonder of Cancun with a stay at The Royal Sands Resort & Spa, located only minutes from the heart of the city. Situated just 1.3 km from La Isla Shopping Village, The Royal Sands Resort & Spa provides an easy base from which to pop out for amenities or souvenirs quickly.
The range of services provided by The Royal Sands Resort & Spa ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. The resort provides car hire and shuttle services to help you get to where you want to go in Cancun. Parking is available and free, provided by the resort for guests with their own transportation.
While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out and luggage storage. If you want seats to city's best entertainment, you can get help through the resort's ticket service and tours. The resort's on-site laundromat and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Guestrooms at The Royal Sands Resort & Spa are fitted with all the amenities travelers need. The resort provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at The Royal Sands Resort & Spa include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The resort also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. The Royal Sands Resort & Spa also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's bar. Guests of The Royal Sands Resort & Spa can even have groceries delivered to their room for cooking, using the resort's special service.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
The Royal Sands Resort & Spa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. The resort's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at The Royal Sands Resort & Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at The Royal Sands Resort & Spa gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like snorkeling, non-motorized water sports, motorized water sports and wind surfing. In a competitive mood? Get sporty with your travel group or other guests at the tennis court in the resort.
Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to The Royal Sands Resort & Spa. Pose in front of Avenida Kukulkan located 480 m away, and you can always show your friends the time you went to Cancun. Sit on the sand or sip a drink in leisure at Playa Delfines located 4.3 km away.


Reasons to stay here

This resort scores higher than 99% of the city's accommodations on value for money
Past guests rate facilities here higher than 98% of the city's accommodation.
This resort scores higher than 99% of accommodations in the city for its location.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Swimming Pool

1 mention

Beach

1 mention

Internet

1 mention

Housekeeping

1 mention

Languages spoken

  • English
  • Spanish

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Exterior corridor
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Dishwasher
  • DVD/CD player
  • Exterior corridor
  • Fan
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Linens
  • Microwave
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Soundproofing
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Buffet
Restaurants on site

La Veranda

  • Cuisine: International, Seafood, Steakhouse
  • Menu: A-la-carte

Hacienda Sisal

  • Cuisine: Mexican
  • Menu: Buffet

Char Hut

  • Cuisine: American
  • Menu: Buffet
Location
Blvd Kukulcan Km 13.5 No 32, Hotel Zone, Cancun, Mexico, 77500
Exceptional
Location

9.4

Airports

  • Cancun International Airport (CUN)
    12.8 km
  • Cozumel International Airport (CZM)
    67.5 km

Public transportation

  • Cancun Bus Station
    9.6 km
  • ADO Bus Station
    9.6 km

Hospital or clinic

  • International Medical Center
    860 m

Shopping

  • La Isla Shopping Village
    1.4 km

Convenience store

  • OXXO
    740 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Avenida Kukulkan
    480 m
  • Interactive Aquarium
    1.3 km
  • La Isla Shopping Village
    1.4 km
  • Mayan Museum of Cancun
    2.9 km
  • Playa Delfines
    3.9 km
  • El Rey Archaeological Zone
    4.4 km
  • Torre Escenica
    5.5 km
  • Wet'n Wild Cancun
    9.6 km
  • Mercado 28 Market
    9.9 km
  • Xoximilco Cancun by Xcaret
    14.9 km

Nearby landmarks

  • Backstage Theatre
    140 m
  • Luxury Avenue
    320 m
  • Luxury Avenue Cancun
    330 m
  • Hacienda Tequila Cancun
    390 m
  • Kukulcan Plaza
    470 m
  • Museo Sensorial del Tequila
    480 m
  • Avenida Kukulkan
    480 m
  • International Medical Center
    860 m
  • Fashion Harbour
    1.2 km
  • Interactive Aquarium
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • The minimum age required to check in is 25 years.
  • In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

The property

  • Number of floors9
  • Number of restaurants3
  • Number of rooms 340
  • Year property opened2000
Property announcements

Contact the hotel for the pre-check-in instructions.

Guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process. At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants. Your reservation charge will appear on your credit card statement under the name of: ROYALRES or Royal Reservation, Ft Lauderdale, FL - USA. Please contact us with any questions regarding the charge for this reservation. The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in. A security deposit of USD 300 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Early departure policy: No refunds will be given for any cancellation or modification made after check-in. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Extra beds are not available.

Reviews of The Royal Sands Resort & Spa from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.3
Facilities8.8
Location9.4
Service9.3
Value for money9.2
High score for Cancun
Rating
9+ Exceptional (18)
8-9 Excellent (3)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (3)
Jun - Aug (2)
Sep - Nov (11)
Dec - Feb (9)
All guests (49)
All room types
All languages

Show reviews that mention 

Showing 25 verified guest comments
12
10.0
Exceptional
Jeffery from United States
Couple
Junior Suite
Stayed 4 nights in September 2021

Best getaway”

Can't say enough about this resort. Clean rooms, staff constantly cleaning and disinfecting, everyone wearing face coverings. Very good food, good sports bar to watch the games, great and friendly servers. The location is on a great stretch of beach. The pools are large and have swim up bars. Shuttle service to other restaurants belonging to the resort. On site Mexican restaurant was fantastic, but your tr typical Mexican food but modern and fresh and experimental. Some of the best Mexicsn food I have ever had. Shop around for the best price and you will get a lot.for your money.

Reviewed September 06, 2021

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10.0
Exceptional
Jayme from United States
Group
Junior Suite
Stayed 3 nights in July 2019

Pretty Good Resort”

I liked that the food was amazing! It doesn't have as much entertainment and another resort we've been to in Mexico. It was cool you could go to the other resorts that is with royal sands to eat at the different restaurants. The fee that agoda says you have to pay is in pesos for the environmental fees. Ours said $290 and it really was only a few US dollars. The pools were great. The self serve ice cream was amazing! Beach was great as well! Also we had no issues with Agoda, they're a great company and cheaper than anyone else we found.

Reviewed August 06, 2019

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10.0
Exceptional
Raechel from United States
Family with young children
Deluxe Two Bedroom Suite
Stayed 10 nights in April 2022

Royal Sands”

Great place to stay. Staff is friendly and accommodating. It’s very clean and well taken care of. The Resort isn’t right down town but it doesn’t take long to get there. We’ve stayed here many times and we’ll be back in the future.

Reviewed April 25, 2022

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10.0
Exceptional
Teela from United States
Group
Deluxe One Bedroom Suite
Stayed 4 nights in December 2019

Wonderful place! Best hotel in Cancun!”

We enjoyed our facilities and trip so much because of our location just away from the main town and the noise, but easy to hop a bus to the market and town action. We also had the best resturants at our resort! Everything was wonderful and the rooms are awesome! I highly recommend!

Reviewed December 21, 2019

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10.0
Exceptional
Pia from Philippines
Couple
DOUBLE STANDARD - ALL INCLUSIVE
Stayed 3 nights in January 2019

Wonderful vacation”

I had one of my best vacation at Royal Sands. Didn't even have to leave the resort. Everything I need for a great and relaxing vacation is there. I'm already planning my next vacation.

Reviewed May 13, 2019

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9.6
Exceptional
Elina from Finland
Family with teens
Junior Suite
Stayed 1 night in October 2021

Exceptional”

It’s a very neat hotel where most are members, US visitors returning to their Resort. They are very welcoming also to ’strangers’ and treat you very kindly. Big resort, but with a family-like feeling. We had all inclusive, but never understood we also would have had roomservice 24h. The food was just ok and drinks ok too, nothing elaborate, but good. Nothing elegant, but a beautiful setting.

Reviewed October 14, 2021

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10.0
Exceptional
John from United States
Couple
Junior Suite
Stayed 1 night in October 2021

Exceptional”

The facilities were great but what really stands out is the staff. Friendliest, most hard working people you would ever want to meet.

Reviewed October 19, 2021

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9.6
Exceptional
Cyan from United States
Couple
Junior Suite BeachFront
Stayed 2 nights in September 2020

very elegant resort”

beautiful resort, very clean but nothing to do, maybe because of Covid but it was kinda boring been there. amazing pool area and great buffet! Very high class people there.

Reviewed September 21, 2020

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9.6
Exceptional
Mauricio from Costa Rica
Group
Deluxe Two Bedroom Suite
Stayed 4 nights in August 2021

Great Hotel, although food can be very expensive”

Facilities are great an customer services as well. Pools are big enough, 3 restaurants, although La Veranda has buffet which is kind of expensive, but also has A la carta menu. Beach is goof but water waves are strong, it's not really calm waters.

Reviewed August 20, 2021

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10.0
Exceptional
Lisa from United States
Group
Deluxe One Bedroom Suite
Stayed 1 night in October 2020

Royal Sands”

Very nice resort, amenities great, fun, lots of activities

Reviewed October 22, 2021

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10.0
Exceptional
Syed from United States
Family with teens
Deluxe One Bedroom Suite
Stayed 7 nights in May 2021

Excellent ”

Wonderful resort Peaceful Clean Friendly staff Wonderful resturant

Reviewed May 25, 2021

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9.6
Exceptional
Hsu from Mexico
Couple
Deluxe One Bedroom Suite Beachfront
Stayed 2 nights in November 2020

Exceptional”

Good staff, good location and clean hotel

Reviewed November 19, 2020

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10.0
Exceptional
Max from United States
Family with young children
Junior Suite
Stayed 8 nights in December 2020

love it”

will come back

Reviewed October 16, 2021

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8.8
Excellent
SAKINA from United States
Group
Deluxe One Bedroom Suite Beachfront
Stayed 2 nights in November 2020

Lovely property with incredible customer service ”

The best thing about this property is the customer service. I’ll definitely be returning.

Reviewed November 21, 2020

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8.8
Excellent
Ghyslaine from United States
Couple
Junior Suite
Stayed 5 nights in February 2020

Excellent”

Great value for inclusive, nice resort, excellent customer service, perfect get away. We are very pleased

Reviewed February 24, 2020

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7.2
Very good
Robin from United States
Couple
Room Assigned on Arrival
Stayed 7 nights in January 2021

Nice - but lacking”

This place has a lot going for it - but also some major draw backs.... Great: Beach service, staff, location Not great: Rooms - you are stuck in a room with a double bed - they have nothing than that or upgrade to a king for $$$$. So silly. Couples having to use separate beds or be in a double.... Outdated bathrooms. No sitting areas on the balconies....

Reviewed January 16, 2021

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6.0
alexandra from United States
Couple
Junior Suite
Stayed 6 nights in December 2019

Over priced with hidden fees ”

We were looking to get away and decided on this location. I did not know this was a time share. Our room was very outdated and so was the resort. They made us change rooms 1/2 way through our stay and when checking out we had so many hidden charges to pay for

Reviewed January 11, 2020

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3.2
Krista from United States
Family with young children
Junior Suite
Stayed 1 night in November 2020

Not the best; not the worst ”

Just an aged hotel that could use some serious renovations

Reviewed November 28, 2020

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10.0
Exceptional
Taehoon from South Korea
Couple
Room Assigned on Arrival
Stayed 2 nights in November 2018

신용카드로 결제한 보증금을 아직 돌려받지 못했습니다.”

Hello, I am Taehoon Choi in Korea (South). I stayed your hotel in last month. Checked in 28th Nov and checked out 30th Nov 2018. I booked through Agoda. I gave you 300USD as a deposit when I checked in, but I didn't get it back yet. I issued by my credit card what is MasterCard_KBCARD. And the owner of this credit card is Mr.TAEHOON CHOI. I'd really appreciate it, if you check my deposit and let me know when I can get it back.

Reviewed December 31, 2018

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9.2
Exceptional
sanghee from South Korea
Couple
Junior Suite
Stayed 2 nights in May 2018

Friendly staff and delicious restaurant ”

Comfortable and clean room and friendly staff! Fast wifi! We liked touring the restaurants- Delicious menus!!

Reviewed September 25, 2018

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12
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